Check you've got the latest version of our app, as older versions stopped working on Friday 17 May.
Our opening hours are changing over the Bank Holiday weekend. We're closed Bank Holiday Monday. We'll be open 8am until 6pm on Saturday. If you need help while we're closed, have a look at our help and support pages.
Skip to content

Let’s connect

If you’re deaf or hard of hearing, get in touch on your terms

We make it simple with online British Sign Language (BSL) interpretation

Getting started

Why use SignLive

If you‘re deaf or hard of hearing, use the SignLive interpretation service to connect with us and talk securely about your account, our services or any other queries through a British Sign Language interpreter.

Let‘s get started

To use SignLive youll need a computer, smartphone or tablet with a webcam, microphone and speakers. The device must have WiFi or a good mobile signal.

Using SignLive

The first time you use the service you‘ll sign up for a free SignLive account so you can speak and sign to the interpreter on your screen.

The sound won‘t be on when you start, but you can turn it on if you want to.


How long does it take to connect?

It can take up to 40 seconds for the interpreter to appear on screen.

What if I’m having trouble with my account?

Send a quick email to SignLive at and they’ll get back to you as soon as possible

What time does the service open?

You can get in touch with an interpreter between between 8 am until midnight Monday to Friday, and 8 am until 6 pm every weekend.


Get help and support through an online British Sign Language interpreter 


Getting started