Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.

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If you find managing your account online useful, and know someone else who would, but doesn't have the online skills; see if our getting online pages can help.

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Help and support

Do you have a question, need more information or want to talk to someone? Visit our help and support pages.

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Use no more energy than you need

See what you can do to take control of your energy use.