Well, this is embarrassing...

We're really sorry about this, but our system hasn't woken up yet.

People queuing for a bus in the middle of a city

We know it's no fun to get an error message when you're trying to buy something online, but we hope to have things up and running again soon.

Try refreshing your browser

You might need to enter a few details again but this sometimes helps.

Keep getting this message?

We're really sorry if you keep seeing this error page. If you'd like, you can give us a call on 0345 301 5316 and buy your smart thermostat from us over the phone. We're open Monday to Friday, 8am to 8pm and Saturdays, 8am to 12pm.