We're really sorry about this, and want to let you know that we haven't taken any money from your account.
We know how frustrating it is when you're trying to buy something online and it goes wrong. We hope to have everything back to normal soon.
You can also buy E.ON Touch by giving us a call on 0345 301 5316. We're open Monday to Friday, 8am to 8pm and Saturdays, 8am to 12pm.