We're having a few problems at the moment which means we've had to switch off some areas on our website. We're sorry about this, we'll be back up and running as soon as possible.
Please try again later, or call 0345 052 0000 to make a payment or give a meter reading over the phone.
If you're a Smart PAYG customers and need to top up your meter, you can do this through our automatic top-up service on 0800 015 6368.
If you have a question that needs an urgent answer, for example if you’re a Prepayment customer and have no supply or are at risk of losing your supply, why not try contacting us on Twitter (@EONhelp) or Facebook instead? We’re online between 8am and 8pm in the week and 8am to 6pm on Saturdays.