Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.
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We're currently unable to exchange your Rewards Points online

We're really sorry about this, and we've got our best people on it.

We're fixing our Rewards exchange service as fast as we can

We're trying to fix this as quickly as we can. Please try again later, but don't worry as you've still got plenty of time to exchange your points for something fun.

If you're on our EnergyPlan tariff, you've got until 30 June 2017, but if you're on a fixed price tariff, your points are valid for two years from the date you earned them.