We're sorry, we're having some temporary issues

We're having a few issues with our contact form at the moment but we're working on getting this fixed as soon as possible.

Why not try our online help and frequently asked questions and get an online account to view bills, switch tariff and more. 

Got an online account? Login to manage your account now.

 Facebook - E.ONTwitter - E.ONIf you need an urgent answer, for example if you’re a Prepayment customer and have no supply or are at risk of losing your supply, why not try contacting us on Twitter (@EONhelp) or Facebook instead? We’re online between 8am and 8pm in the week and 8am to 6pm on Saturdays. Or you can look for an answer here.

You can still email us with your query. We'll need you to include your account number and address to help us deal with your question.

If you top up by key or card, you can email us at myprepaymentmeter@eonenergy.com.

If you pay by Direct Debit or by credit or debit card, you can email us at customerservice@eonenergy.com.

If you have a Smart meter, you can email us at mysmartmeter@eonenergy.com.