Contact us unavailable
We're sorry but we're having a few technical issues with our contact form at the moment, we're working on getting this fixed as soon as possible.
You can still email us with your query.
If you top up by key or card, you can email us at firstname.lastname@example.org.
If you pay by Direct Debit or by credit or debit card, you can email us at email@example.com.
If you have a Smart meter, you can email us at firstname.lastname@example.org.
We'll need you to include your account number and address to help us deal with your question.
If you need an urgent answer, for example if you’re a Prepayment customer and have no supply or are at risk of losing your supply, why not try contacting us on Twitter (@EONhelp) or Facebook instead? We’re online between 8am and 8pm in the week and 8am to 6pm on Saturdays. Or you can look for an answer here.
You can find more help and support online by taking a look at our frequently asked questions.
Got an online account? You can login to change your tariff, make a payment, submit meter readings or change your Direct Debit. Login or register now.
Don't have an online account yet? You can still submit meter readings and make a payment online (you just need your account number on hand).