How do I get a smart meter?

As part of the smart meter revolution and the Government’s nationwide rollout, we’ve got hundreds of technicians now installing them across the UK.  

Smart meters are free and they’re available to everyone. There are a few technical limitations and we’ve mentioned some examples below.

Go online and see if you can get one.

Then you’ll be able to take full control of your energy use, and with E.ON you can take advantage of new ways of paying.

How are smart meters installed?

Our smart meter technicians remove your existing meters and replace them with new smart meters. It takes about an hour to do this for each fuel – so that’s about two hours if you have both fuels with us. Your gas and electricity supply will need to be turned off for about 30 minutes for each fuel while they do this.

We’ll also test your metering equipment, along with your gas and electricity supply, to make sure everything is working properly.

Our smart meter technicians will then set up your smart energy display, and show you how it works.  You won’t need to do anything else other than get to grips with your smart energy display.

Technical limitations

Energy meters aren’t always located in easy-to-reach places, and at the moment it’s not possible to install smart meters for certain types of homes.

For example, if you live in a block of flats your meter might be kept with others in a locked cupboard. You might also live a long way up from your meter, meaning the smart energy display can’t get a signal. And some gas meters may even be located underground, meaning we can’t get access.

Smart meters are relatively new, and the industry is working on ways to make sure everyone can get the benefits.

How do I get one?

The quickest way is to book your meter installation online. If you're not able to get one, we'll let you know and you can register your interest.