How to use your Smart Energy Display and smart meter

Smart meters and our free energy monitor, the Smart Energy Display (SED), are designed to give you a full picture of how much energy you use.    

They can help you to see how much it costs to warm your house at night or how much power goes into making a bacon sandwich.

It tells you this in pounds and pence, and even shows you your carbon emissions. You can even compare different days or weeks, to see how things are going over time.

Setting up your smart meter

Our smart meter technicians will replace your old-fashioned meters with a smart gas meter and a smart electricity meter. They’ll test your new smart meter equipment, along with your gas and electricity supply, to make sure it all works properly.

Your data only gets sent to us once a month. But before your smart meter is installed, you can choose to have that information broken up into half-hour or daily chunks, or just the whole month. It’s up to you, and you can decide when you book your installation.

Using your SED

Our technician will then get your SED running and talk you through how to use it.  Combined with the smart meter, it’s the SED that really gives you a picture of your energy use.

With the SED you can:

  • See how much gas or electricity you’re using in pounds and pence, as well as kilowatt hours
  • Find out how much energy you use each day, week, month or year
  • Set a daily budget so you know when you’re over your limit
  • Check your meter balances for each of your fuels
  • Find out from the coloured ‘traffic lights’ at the bottom of your display if you’re using a lot of energy (it glows red), a medium amount (amber) or if you’re not using much at all (green).

To find out how to get the most from your SED, you can read our detailed step by step SED guide or watch our video guide. Some people might have older versions of the SED. You can still download guides for these monitors, which you may recognise either as a black device or a white device.

If you’ve got a question or an issue with your smart meter or SED, call us on 0345 366 5973.

We’re open Monday to Friday 8am to 8pm, or Saturday 8am to 6pm.