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Smart meter myths busted

There’s been speculation in the press about smart meter dangers, so let us tell you the facts.

Can smart meters save me money?

They certainly can help you, but they can’t do it alone. Alongside some simple energy saving tips, smart meters make it much easier for you to take control of your energy consumption. Which means you won't need to worry about overestimated bills, because smart meters keep us updated with your actual readings.

Is my data safe?

Absolutely. The only information your meter stores is directly related to your energy use and nothing else. Your energy data is transmitted safely, using a dedicated, secure wireless network straight to us. You can choose how often your energy use readings are sent to us. The Data Communications Company provides the communications infrastructure that handles smart meter data. It makes sure smart meters send the right information to ensure you get more accurate billing. It’s regulated by Ofgem and no third parties will be able to access your energy usage data without your consent.

Can I move suppliers if I have a smart meter?

Yes, you're free to move energy supplier at any time and we’ll do everything we can to ensure you continue to receive the benefits of smart metering. However, this service may be limited or a new supplier may not support smart meters. At the end of 2018 we’ll be rolling out second-generation SMETS2 smart meters, which mean you’ll stay smart even if you switch. But, don't worry if you have one of our SMETS1 meters we'll simply update your meter remotely to ensure it operates as a SMETS2 meter.

I rent, so can I get a smart meter?

Yes, you can. As long as you pay your energy bills and they’re addressed to you. Though you technically don’t have to ask for permission, it’s a good idea to discuss it with your landlord.

Are smart meters safe?

Yes, smart meters are safe and are made to strict UK and EU product safety laws. Public Health England has issued a statement to confirm they see no risk or dangers to health from smart meters. Your exposure to radio waves is also well within guideline limits, and is lower than the radio waves from WiFi or mobile phones. The meters used in Britain have undergone the most rigorous safety testing regimes and actually exceed UK and EU safety standards. Read more on the government website.

Do I have to have a smart meter?

No, it’s up to you. But we’ll install it for free, and it could help you save on your home energy. We’re rolling smart meters out across the nation to lots of happy customers, and the government aims for every home to have a smart meter by the end of 2020.

How safe is the installation process?

Our smart meters are always installed by our trained expert engineers. We install in accordance with the Smart Meter Installation Code of Practice (SMICoP) – which is the industry standard. It means you can rely on the highest standard of service and safety.

Ready to get on track with a smart meter?

If you’d like a smart meter installed for free, use our online booking tool to check if we’re ready to install one in your home and to choose the best time for you.

I want a smart meter