Online terms and conditions

By registering to manage your account online the following additional terms and conditions apply:

  • You must choose a valid username and password so that you can log on to our Internet service and access your account details.
  • You must notify us if your email address, or any of your other details, change.
  • When you use your username and password you are authorising us to carry out all the instructions you have given us on our website.
  • You will no longer receive paper bills, we will send you an email notification that your bill is ready to view at least every three months.
  • You must keep your username and password secret. If you think someone else knows, or may know, your password, please tell us immediately.
  • We may require you to amend your username if we regard it to be inflammatory, or if we think someone else is using it.