Forgotten password

We just need a few details from you to confirm who you are and you can change your password and sign into your account straightaway.

Don't forget you can use your email address, account number or username as Your ID.

Activation process

Your reset activation code will only be sent to the email address which you enter below if it is an email you've already registered with us.

If you choose to use your account number or username, please check all your registered contact details for our email.

Handy hints

If you use our app, please make sure you log out before you change your password. Then you'll be able to log back in using your new password.

If you don't have our app, get it now to make it easier to manage your account. Submit meter reads and track your energy use, get the app now.

If you no longer have access to your registered email address, please visit our reset Your ID page.