Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.

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You need to activate your account

We're sorry but we're unable to reset your password.

Before you change your password you need to activate your account.

If you're still having problems then you can find us on Twitter @EONhelp or on Facebook if you've got a question. We're online 8am to 8pm, Monday to Friday, and 8am to 6pm on Saturdays.