Find out what you need to do when your rented property is empty, or if you have tenants moving in or out

couple outside new home with lady handing keys over

Usually, your tenants will take care of the meter at your property, but sometimes the property could be empty, or you could have tenants moving in or out.

Coming soon

Landlord Service - Register Your Interest

Manage your properties in one place with our new online landlords service. Whether it's tenants moving in or out or you're notifying us that the property is currently empty our simple service will make managing your properties easy. If you’re interested register here. 

We’ve pulled together some of the most frequently asked questions that we get from landlords below, but if they don’t answer your question you can get in touch on Twitter @EONhelp or Facebook (8am- 8pm Monday to Friday and 8am – 6pm Saturday), or if you’d rather give us a ring, we’re on 0345 303 3040 (8am - 8pm Monday to Friday and 8am - 6pm Saturday).

What do I need to do when I have a tenant moving in or out?

It’s really important that you let us know when you’ve got tenants moving in or out. You can let us know by filling out our contact form. You’ll need:

  • The meter readings
  • The date of the move
  • Who will be taking over responsibility of the property
  • Contact details for both the new and old tenants including a full forwarding address.

What will happen if the property is empty?

You’ll need to let us know if someone’s moved out, you can do this with our contact form.

Find out what happens with the standing charge at the property if no energy is being used.

What do I need to do if I want the meter changing?

To change a prepayment meter to a credit meter, we need to do a credit check. We can do this, but the account would need to remain in your name, rather than your tenants. You’ll pay the same with a credit meter (on E.ON EnergyPlan) as you do with a prepayment meter (however you can’t receive a Direct Debit discount with a prepayment meter).

If you’d like to change a credit meter to a prepayment meter we just need to check that you have 24 hour access to your meter, there’s nothing that would stop you from topping up and your meter is below head height.

It’s free to switch meters so if you’re interested you can call us on 0345 303 3040 to change to a credit meter or 0345 301 5866 to change to a prepayment meter.  You can call us between 8am - 8pm Monday to Friday and 8am to 6pm on Saturdays.