We removed all saved payment cards from customer accounts in mid-December as we continue to make improvements to our payment services. You'll be able to save payment cards again once work has been completed in early 2021, but for now, we'll need you to enter your card details whenever you make a payment. Thanks for your understanding.
We're sorry, we can't take a payment on this account, because there's nothing left to pay on the account, which has now ended.
We can only take payments on accounts that have ended if there's an outstanding balance.
Go back to your account
For a quick answer you can tweet @EONhelp or find us on Facebook.
If you would prefer to get in touch by calling us, you can find our telephone numbers here.