Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.

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Submit a meter reading

Meter readings help you avoid estimated bills and paying for more energy than you use.

The quickest way to give us a meter reading is through your online account. If you don’t have one yet, it only takes a few minutes to register and you can start benefitting straight away. Sign up here.

You can still give us meter readings without an online account below.

Don’t know how to read your meter?

Watch our video for help. If you’ve got a smart meter you benefit from not having to give us a meter readings. Find out more about smart meters.
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Help and advice Account number

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Help and advice Postcode

Please enter the postcode of the address we send correspondence to, e.g. bills or statements. If you're a business customer please enter the postcode of your supply address.

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Moving home

Find out how easy it is to take us with you when you move home.

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Get our mobile app

Submit your meter reads from your phone or tablet - get it now.

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How to read your meter

Samantha helps with where you might find your meter, how to read it and enter your reading online.

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