Standing Charge Removal
If you take over responsibility for a property that’s empty and isn’t using any gas and/or electricity, you may not need to pay a standing charge. However, if you start to use the supply or you formally accept a contract either verbally, through a telephone conversation or online you’ll need to start paying a standing charge.
How do I know if I am eligible?
Your standing charge will be removed if:
- You’re on our standard tariff, E.ON EnergyPlan or E.ON EnergyPlan with Prepayment.
- You have not formally accepted a contract either verbally, through a telephone conversation or online.
- The E.ON EnergyPlan or E.ON EnergyPlan with Prepayment tariff was automatically applied to your account on your supply start date as you have not formally accepted a contract either verbally, through a telephone conversation or online.
- You have not used any gas and/or electricity since you took over responsibility for the property e.g. from the date you started the account.
- You can provide readings to help us identify that you have not used any gas and/or electricity since the start date of the account.
- You can provide evidence of how long the property was empty for and what period gas and/or electricity wasn’t used for, to help us to calculate the period for which the standing charge should be removed.
- If you can provide evidence to show that you only use one type of fuel at your property you will not have to pay a standing charge for the fuel type that you are not using. You will still have to pay a standing charge for energy used at the property.
- The deemed contract is effective as soon as you start using gas and/or electricity at your property, from this point onwards you will have to pay a standing charge.
- We receive readings for prepayment customers on a regular basis this usually means we’ll be able to see when you’re not using energy and will remove your standing charge for you. If we haven’t done this you can contact us or wait for your next statement.
- Credit meter customers if we can see that you’re eligible and we agree that you have enough readings to confirm you’re not using any energy we will remove the standing charge for you, if we haven’t done this then please call us or wait for your next bill.
- If you have only a gas meter or only an electricity meter removed you will have to pay a standing charge for the one that’s left.
If you think you’re eligible to have your standing charge removed you will need to get in touch when you receive your bill. If your readings confirm you’ve not used any energy for that period we will remove your standing charges and the adjustment will be shown on your bill when we have processed your request.
Please note: You will need to contact us every time you need these charges to be taken off your bill.
You will have to start paying a standing charge when you start using energy. This is when you enter the tariff contract.
While you have meters in your property standing charges will be applied to your account. If you meet the eligibility criteria above and you contact us with readings to confirm you haven’t used any gas and/or electricity since the start date of your supply we’re able to remove the standing charge from your account until you begin to use gas and/or electricity at the property.
If you have a gas and/or electricity meter that is not in use and you‘re not planning on using any energy for some time or you’re a low user and you don’t need gas and/or electricity at your property then we can remove your meter(s).
To find out how much it will cost or to arrange an appointment to remove your meter(s) please call us on 0115 995 5019, we're open Monday to Friday 8am-6pm.
If you’re a vulnerable customer we will remove your meter free of charge.
We will remove standing charges for customers who have not formally agreed a gas and/or electricity contract with us and have not used any energy since the start date of their supply. We’ll only charge you a standing charge after you use your first unit of energy or formally agree to a contract, this is the point you enter into the tariff contract.