Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.

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  • Prepayment from E.ON

    • No more running to the shops in the rain. Smart Pay As You Go means you can top up wherever, whenever.

  • Three girls using an iPad

    My prepayment meter

    Find out more about your prepayment meter and how to use it.

  • Three pairs of shoes in front of a burning log fire

    Gas meter display

    What the display on your gas meter means and what to do if it's displaying an error code.

  • A series of indoor lamps hanging from a wicker ceiling

    Electricity meter display

    What the display on your electricity meter means and what to do if it's displaying an error code.

  • A girl in the park beside a city looking at a map

    Where to top up

    Find out how and where you can add credit to your electricity key or gas card by searching for your nearest top up point.


  • A girl on the phone whilst looking at her iPad

    How to use prepayment

    Getting started on prepayment, and understanding how your prepayment meter works.

  • A gust of digital icons flying out of a man's laptop

    Still got a question?

    What to do if your key isn't working, if you've got errors on your meter and other frequently asked questions.