Find out more about your prepayment meter and how to use it.
What the display on your gas meter means and what to do if it's displaying an error code.
What the display on your electricity meter means and what to do if it's displaying an error code.
Fill in our form to request a new key or card.
Find out how to change to or from a prepayment meter.
Let us know if you're moving or if you've moved home.
Find out how and where you can add credit to your electricity key or gas card by searching for your nearest top up point.
Getting started on prepayment, and understanding how your prepayment meter works.
What to do if your key isn't working, if you've got errors on your meter and other frequently asked questions.