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Changing your meter

  • Changing to a prepayment meter

    There are a few things we’ll need to check before we can switch your meter over,

    • Do you have 24 hour access to your meter? So, for example if you live in a flat, can you always access the meter, or is it locked away at certain times?
    • Is your meter above head height? So topping up is safe and easy, you'll need to have a meter that's below about head height.
    • Is there anything that would stop you topping up your meter (for example, medical equipment)?

    If you have 24 hour access, a meter that isn’t above head height and nothing is stopping you from topping up, we should be able to install a prepayment meter for you.

    There are a couple of things about prepayment meters that we need to make you aware of,

    • If you don’t keep your meter in credit, your electricity supply will disconnect.
    • Your meter has friendly disconnection times where you’ll still get electricity, even if you run out of credit during these times.
    • Prepayment meters can be good for our customers who want to be more in control of how much they use.
    • Changing to a credit meter might give you access to the best energy deals from E.ON or other suppliers.

    • From 1 April 2017, new industry regulations mean the amount we can charge residential prepayment and Smart Pay As You Go customers will be capped. The prepayment Charge Restriction or price cap has been brought in by the Competition and Markets Authority (CMA) energy market investigation. The level of the cap will be reviewed every 6 months by Ofgem in April and October until 2020.

    Get in touch with us, with an up to date meter reading and we can start the process. We're on Twitter and Facebook (8am - 8pm Monday to Friday and 8am - 4pm on Saturday) or if you'd rather give us a ring, we're on 0345 303 3040 9 8am - 8pm Monday to Friday and 8am - 6pm on Saturday).

  • Changing to a credit meter

    The great news is we don’t charge you if you want to swap your prepayment meter to a credit meter. The only requirement is that you pass a credit check, we don’t want to help customers into debt as it’s not good for you or us.

    When we carry out a credit check, we'll make sure we take good care of your personal details, keeping them secure, but we'll need to share them with credit reference agencies (CRAs) who'll carry out the actual checks. We won't use your information for any other purpose other than to make sure a credit meter is right for you. If you'd like more information about how we use your data, you can check out our privacy policy.

    Before you think about changing your meter, make sure it's the right choice for you.

    • Prepayment customers are more aware of what their energy costs as they see the credit going down, and therefore use less than customers who pay by Direct Debit, managing their energy costs well
    • With prepayment, there are no big bill surprises

    If you would like to have a credit check and for us to change your meter, call us on 0345 303 3040. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.

*Online services will be unavailable during maintenance.