Electricity meter display

Understanding your electicity meter display - E.ON

if advised to get in touch find out how at www.eonenergy.com/contactDon’t worry, this means your key was taken out too soon.Try cleaning your key chip with a dry cloth. If the message persists, your key is programmed to the wrong meter. Give us a call to sort it outInsert your key and hold the blue button down. If that doesn’t work, call us and we'll send someone to take a look.Different errors all caused by a faulty key. Get a new one at www.eonenergy.com/newkey or pick up the phone.Unfortunately your meter is broken. Please give us a ring and we'll send somebody out to you.display and what it means.A - A default display, which tests the blue button is working.B - The minimum amount you need to top up your meter with for emergency credit to be available again.C - The time your meter thinks it is. It could be wrong in summer as it shows Greenwich Mean Time.D - Date and current rate. If you have a two-rate meter, it’ll show which rate you’re currently being charged.E - The total amount that has been credited to your meter.F - Your weekly standing charge, including any weekly repayment arrangement you might have.G - The total amount of electricity consumed since your meter installation.H - This is where you read your meter. When you top up, your key sends us readings from here.I - What we charge you per unit of energy you use (for all units on a one-rate meter, or day usage for a two-rate meter).J - Your night time usage reading. This only applies to two-rate meters.K - The rate we charge you for night usage.Again, this applies to two-rate meters.When your key is insertedR - How much credit is available, should you need it.S - If we have agreed for you to repay a meter balance, the outstanding amount is displayed.T - The fixed weekly amount we have agreed for repaying balance installments.

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Electricity meter display messages

Your meter display messages tell you important information

If any of the messages in the table below come up on your meter, you may need to call us.

Here's how to get in touch.

Error messages
Display  What you need to do
Error 10 Your key could be dirty - try cleaning the chip with a dry cloth and try again. If that doesn't work, your key is programmed to the wrong meter, give us a call to sort it out for you
Blank screen Insert your key into the meter and hold the blue button down. If that doesn't sort it out, you'll need to give us a call so we can get someone out to your meter
RESET, token no or Errors 1, 2 or 3, 50 or 99 Your meter is broken, we need to come and change it for you. Please call us to get someone out to you.
Error 6 The key you're trying to use isn't programmed to your meter. Give us a call so we can sort you out a new key or get that one programmed for you.
Any error number from 11 to 44 Different errors that all result in you needing a new key, so please call us.

What the displays on your meter mean

Every time you press the blue button the information will change. Here's what you can find out.

Explanation of meter displays
Display What it means to you
A - Display test A default display, which tests the blue button is working.
B - Emergency reset amount If you've used some of your emergency credit, this is how much you need to top up your meter so it's available again
C - Time The time the meter thinks it is. It could be wrong in summer as it'll show Greenwich mean time.
D - Date Date and current rate. If you have a two rate meter, it'll show you which rate you're being charged at that moment in time
E - Total credit accepted This is how much credit has been put on your meter since it was installed, not how much credit you have to use
F - Total weekly charges This will show you your weekly standing charge. If you've agreed a weekly repayment arrangement, this amount will also be included
G - Total energy consumed This is the total electricity used since the meter was first installed
H - Day unit reading This is where you can read your meter. Every time you top up, your key sends us a reading from here, we use this to show what you have been charged for on your statements
I - Day time pence per unit This is what we charge you for each unit of energy you use (for all units if you have a one rate meter or your day usage if you have a two rate meter)
J - Night unit rate If you have a one rate meter, you won't see this display
If you have a two rate meter, this is the reading for your night time usage. This gets sent to us when you top up with your key
K - Night time pence per unit This is the rate we charge you for your night time usage. If you don't see this display, you have a one rate meter
If you insert your key into the meter, you'll also see these extra display screens
R - Emergency credit This shows how much emergency credit is available on your meter, should you need it
S - Total debt outstanding If we have agreed for you to repay a balance on your meter, you will see how much is left to pay here
T - Debt repayment rate This is the fixed amount we have agreed for you to pay each week to pay off your balance in instalments