Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.
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Lost or faulty gas card or electricity key

Don't worry, it happens to us all. To request a replacement gas card or electricity key just fill in your details below.

We'll try and get back to you within 15 minutes if you've contacted us Monday to Friday between 8am to 8pm or Saturday between 8am to 6pm. (Closed Sundays and Bank Holidays)

If you need a new card or key outside of those times please call 0345 303 3040.

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About your card or key
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