Don't worry, it happens to us all. To request a replacement gas card or electricity key just fill in your details below.
We'll try and back to you within 15 minutes if you've contacted us Monday to Friday between 8am to 8pm or Saturday between 8am to 6pm.
If you need a new card or key outside of those times please call 0345 303 3040.
For a quick answer you can tweet your question to @EONhelp anytime from 8am-8pm, Monday to Friday or 8am-6pm Saturdays.