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Lost or faulty gas card or electricity key

Don't worry, it happens to us all. Just email us to ask for a replacement gas card or electricity key.

We'll try and get back to you within 15 minutes if you've contacted us Monday to Friday between 8am to 8pm or Saturday between 8am to 6pm.

If you need a new card or key outside of those times please call 0345 303 3040.