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Lost or faulty gas card or electricity key

Don't worry, it happens to us all. Just fill in the form to ask us for a replacement gas card or electricity key.

We'll try and get back to you within 15 minutes if you've contacted us Monday to Friday between 8am to 8pm or Saturday between 8am to 6pm.

If you need a new card or key outside of those times please call 0345 303 3040.

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Which fuel do you need a replacement key/card for?

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What is the issue with your payment device?

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How would you like to receive your device?

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