Thanks for letting us know

We'll use the details you've given us to arrange a new key or card, and one of our friendly advisors will be in touch soon.

In the meantime, why not see if you're able to switch to Smart Pay As You Go?

Say goodbye to your key and card for good

With Smart Pay As You Go you can:

  • Top up easily wherever, whenever*
  • Get access to our core tariffs
  • Get £35 per fuel per year off your standing charge
  • Get balance alerts straight to your smartphone and move money between your meters


*Online services will be unavailable during maintenance.