Have a look at our prepayment guide or frequently asked questions to see if you can find your answer
Help! I need a new key or card
Paying back emergency credit
What does the message on my gas meter display mean?
What does the message on my electricity meter display mean?
Download a copy of our handy prepayment guide (opens in new window)
Have a look at our frequently asked questions, or you can ask us your question online.
We're on Twitter @EONhelp and Facebook (8am - 8pm Monday to Friday and 8am - 4pm Saturday) to answer questions about your account.
If you'd rather give us a ring, you can call us on 0345 303 3040 (8am - 8pm Monday to Friday and 8am - 6pm Saturday).
If you need to get in touch, or if you need a card or key outside of our opening times, you can call us using the number above and you'll receive information on how to contact our emergency service.
Find out how and where you can add credit to your electricity key or gas card by searching for your nearest top up point.
For a quick answer you can tweet @EONhelp or find us on Facebook.
We can help if you, or someone you care for, are finding it hard to pay an energy bill.