Still haven't found what you're looking for?

Have a look at our prepayment guide or frequently asked questions to see if you can find your answer

A small boy holding a toy steering wheel

Help! I need a new key or card

Emergency credit

Paying back emergency credit

What does the message on my gas meter display mean?

What does the message on my electricity meter display mean?

Prepayment guide

Download a copy of our handy prepayment guide (opens in new window)

Still stuck?

Have a look at our frequently asked questions, or you can ask us your question online. 

We're on Twitter @EONhelp and Facebook (8am - 8pm Monday to Friday and 8am - 4pm Saturday) to answer questions about your account.

If you'd rather give us a ring, you can call us on 0345 303 3040 (8am - 8pm Monday to Friday and 8am - 6pm Saturday).

If you need to get in touch, or if you need a card or key outside of our opening times, you can call us using the number above and you'll receive information on how to contact our emergency service.