Our contact centre will be closed Monday 29 May and will re-open Tuesday 30 May 8am. Our Smart Pay As You Go & Prepayment emergency line is open 24/7, if you’re off supply or unable to top up, please call 0345 303 3040.
If you can't transfer your credit to your prepayment meter, here are some troubleshooting tips for gas meters using cards and electricity meters using keys.
If the card isn't transferring the credit to your meter, carefully remove the card and reinsert it into the meter.
If this still doesn't work, call 0345 303 3040 (8am to 8pm from Monday to Friday, and 8am to 6pm Saturday). You can also find help and support on our Facebook page, or tweet @EONhelp. We're online 8am to 8pm from Monday to Friday, and 8am to 6pm on Saturdays.
If the key isn't transferring the credit to your meter, insert the key back into the meter and try again.
If this still doesn't work, call 0345 0345 303 3040 (8am to 8pm from Monday to Friday, and 8am to 6pm Saturday). You can also find help and support on our Facebook page, or tweet @EONhelp. We're online 8am to 8pm from Monday to Friday, and 8am to 6pm on Saturdays.
Control the way you use and pay for your energy. Book now.
Prepayment meters can offer you a bit of instant credit to help you out in an emergency.
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