Credit doesn't show on meter

If you can't transfer your credit to your prepayment meter, here are some troubleshooting tips for gas meters using cards and electricity meters using keys.

Gas meters with a card

If the card isn't transferring the credit to your meter, carefully remove the card and reinsert it into the meter.

If this still doesn't work, call 0345 303 3040 (8am to 8pm from Monday to Friday, and 8am to 6pm Saturday). You can also find help and support on our Facebook page, or tweet @EONhelp. We're online 8am to 8pm from Monday to Friday, and 8am to 6pm on Saturdays.

Electricity meters with a key

If the key isn't transferring the credit to your meter, insert the key back into the meter and try again.

If this still doesn't work, call 0345 0345 303 3040 (8am to 8pm from Monday to Friday, and 8am to 6pm Saturday). You can also find help and support on our Facebook page, or tweet @EONhelp. We're online 8am to 8pm from Monday to Friday, and 8am to 6pm on Saturdays.

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Emergency credit to help you out

Prepayment meters can offer you a bit of instant credit to help you out in an emergency.