Keys and cards

You need a key or card to top your prepayment meter up

Your prepayment card or key slots into your meter to add credit to your account. If you have a gas meter you’ll have a card and if you have an electric meter you’ll have a key.

New customers

Recently moved? If you haven’t already let us know you can do this here. If you've changed supplier, or moved to a new house with a prepayment meter, don’t worry, you can continue to use the previous occupants key or card and we will post one for you when we register your details.

We'll write to tell you when we'll start supplying your energy from, and we'll send your key or card ready for this date. 

Make sure you use your new key or card once you get it so it registers our prices on your meter.


Lost, stolen or missing card or key?

If you lose your card or key, have it stolen, or think it’s missing in the post, you’ll need to get in touch. We’ll check shops in your area to see if you can pick a new one up from there (you can do this at most shops with a Paypoint or Payzone sign). We’ll give you an activation code and you can use this to pick one up after two hours.

To get a new card or key fill in our form online or find help and support on our Facebook page, or  tweet @EONhelp. We're online 8am to 8pm from Monday to Friday, and 8am to 6pm on Saturdays.

Or you can call us on 0345 303 3040 (8am to 8pm from Monday to Friday, and 8am to 6pm on Saturdays).