How to top up your credit

We're here to guide you through as you top up your prepayment meter electricity key or gas card.

Once you've found your nearest top up point using our new prepayment store locator tool you can add new credit to your prepayment meter by following these steps.

  • Hand over your key or card to the shop assistant and ask for a top up to the value you want. You can only top up in full pounds.
  • Once you've paid they'll take your key or card, pop it in their machine and add your new credit.  Please make sure you keep your receipt.
  • When you insert your key or card into your meter at home your credit will be transferred.

Please report any suspected fraud

There are some people out there who are targeting prepayment customers with the offer of 'cheaper top ups'. Don't be fooled, as you'll end up paying more.

Just remember, if it sounds too good to be true, it probably is. If you think you've been targeted by a fraudster make sure you report this crime. Action Fraud is the UK's national fraud reporting centre, and should be your first point of contact if you've been a victim of fraud.