Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.

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Residential Step One: E.ON Account Details
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Help and advice Account number

Please enter your account number without spaces. You can find this on most correspondence from us.

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Help and advice Postcode

Please enter the postcode of the address we send correspondence to, e.g. bills or statements. If you're a business customer please enter the postcode of your supply address.

  • Depending on how you pay and the tariff you’re on, you could get up to £10 a year for choosing paperless billing (that’s £5 for electricity and £5 for gas). Instead of getting a paper bill through the post, you’ll get an email to tell you your bill is ready to see online. This means you can view and print your bill anytime
  • Use your Saving Energy Toolkit to see how much energy you're using, and compare it to similar homes in your area
  • Give us your meter readings and see your new balance straight away
  • View and pay your bills online when suits you
  • Set up a Direct Debit and use your Direct Debit Manager to keep track of your payments and change them if you need to
  • Check your tariff prices and switch or renew your tariff at any time

If you’ve already registered for an online account, you can log in at any time