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Reset Your ID

You can use the form below to reset your login details. Please enter your previous email address which you want to change. You'll be able to set up your new login details on the next page after clicking continue.

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Help and advice Account number

Please enter your account number without spaces. You can find this on most correspondence from us.

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Help and advice Postcode

Please enter the postcode of the address we send correspondence to, e.g. bills or statements. If you're a business customer please enter the postcode of your supply address.

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Help and advice Registered Email address

Please enter your registered email address. We'll need this to send you notifications for your account. 

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Help and advice *Phone

Please enter your telephone number including area code.