Our contact centre will be closed Monday 29 May and will re-open Tuesday 30 May 8am. Our Smart Pay As You Go & Prepayment emergency line is open 24/7, if you’re off supply or unable to top up, please call 0345 303 3040.

Skip to content

Reset Your ID

You can use the form below to reset your login details.

Please enter your previous email address which you want to change. You'll be able to set up your new login details on the next page after clicking continue.

* Mandatory field
Enter your existing details
Show Help
Help and advice Account number

Please enter your account number without spaces. You can find this on most correspondence from us.

Show Help
Help and advice Postcode

Please enter the postcode of the address we send correspondence to, e.g. bills or statements. If you're a business customer please enter the postcode of your supply address.

Show Help
Help and advice Registered Email address

Please enter your registered email address. We'll need this to send you notifications for your account. 

Show Help
Help and advice *Telephone

Please enter your telephone number including area code.