Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.
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Reset Your ID

You can use the form below to reset your login details.

Please enter your previous email address which you want to change. You'll be able to set up your new login details on the next page after clicking continue.

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Enter your existing details
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Help and advice Account number

Please enter your account number without spaces. You can find this on most correspondence from us.

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Help and advice Postcode

Please enter the postcode of the address we send correspondence to, e.g. bills or statements. If you're a business customer please enter the postcode of your supply address.

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Help and advice Registered Email address

Please enter your registered email address. We'll need this to send you notifications for your account. 

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Help and advice *Telephone

Please enter your telephone number including area code.