Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.
Skip to content

Your new details

To setup your new ID please complete the form below.

After clicking submit, we'll send you an email asking you to activate your online account.

Making life easier

To make it easier, when you log into your account you'll be able to use either of the email addresses you enter below or your account number as Your ID.

* Mandatory field
Enter your new details
Show Help
Help and advice Email address

Please enter your email address. We'll need this to send you any relevant notifications. 

Show Help
Help and advice Retype email address

Please confirm your email address

Show Help
Help and advice Secondary email address

If you would like us to contact you on an additional email address please provide the details

Show Help
Help and advice Mobile

Please provide a mobile number, without spaces.

Man on laptop in front of window - E.ON

Trouble logging in?

If you're having problems logging in, visit our online account Help and Support pages for some top tips.

Woman sitting on sofa

Online help

For a quick answer you can tweet @EONhelp or find us on Facebook.

We use cookies to make sure you get the best experience on our website. If you're happy with this you can use the site as normal, or find out how to manage your cookies.