Our contact centre will be closed Monday 29 May and will re-open Tuesday 30 May 8am. Our Smart Pay As You Go & Prepayment emergency line is open 24/7, if you’re off supply or unable to top up, please call 0345 303 3040.

Skip to content

Your new details

To setup your new ID please complete the form below.

After clicking submit, we'll send you an email asking you to activate your online account.

Making life easier

To make it easier, when you log into your account you'll be able to use either of the email addresses you enter below or your account number as Your ID.

* Mandatory field
Enter your new details
Show Help
Help and advice Email address

Please enter your email address. We'll need this to send you any relevant notifications. 

Show Help
Help and advice Retype email address

Please confirm your email address

Show Help
Help and advice Secondary email address

If you would like us to contact you on an additional email address please provide the details

Show Help
Help and advice Mobile

Please provide a mobile number, without spaces.