Your future starts with a smart meter

Meters that read themselves? Now that's clever. Just pop in a few details to see if you can get one today.

Smart meters are not currently available to E.ON Click customers. We’ll be in touch when they are.

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Help and adviceAccount number

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Help and advicePostcode

Please enter the postcode of the address we send correspondence to, e.g. bills or statements. If you're a business customer please enter the postcode of your supply address.

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How we'll check if you can have an E.ON smart meter

For E.ON customers, we'll run a personal eligibility check when you go to book your smart meter appointment to see if we can install a smart meter in your home. Whilst we continue to roll out our smart meters across Great Britain, some restrictions may apply, with smart not available if you just get your gas from us. We'll install your meters subject to:

  • Pre-install checks
  • Safe access to your meters
  • Signal availability
  • Payment method or account status
  • Other temporary metering restrictions
  • Availability on certain tariffs

Changing to a prepayment meter

There are some things we need to tell you about prepayment meters

  • If you don’t keep your meter in credit, your electricity supply will disconnect. 
  • Your meter has friendly disconnection times where you’ll still get electricity even if you run out of credit during these times.
  • Prepayment meters can be good for our customers who want to be more in control of how much they use.
  • Changing to a credit meter might give you access to the best energy deals from E.ON or other suppliers.
  • From 1 April 2017, new industry regulations mean the amount we can charge residential prepayment and Smart Pay As You Go customers will be capped. The prepayment Charge Restriction or price cap has been brought in by the Competition and Markets Authority (CMA) energy market investigation. The level of the cap will be reviewed every 6 months by Ofgem in April and October until 2020.

Changing to a credit meter

  • If you want to swap to a credit meter we’ll run a credit check first. We do this so we know what payment option to offer you. We don’t want you to get into debt, it’s not good for you or us.
  • We'll change your meter for free, as long as you pass a credit check and your account is up to date.