For E.ON customers, we'll run a personal eligibility check when you go to book your smart meter appointment to see if we can install a smart meter in your home. Whilst we continue to roll out our smart meters across Great Britain, some restrictions may apply, with smart not available if you just get your gas from us. We'll install your meters subject to:
- Pre-install checks
- Safe access to your meters
- Signal availability
- Payment method or account status
- Other temporary metering restrictions
- Availability on certain tariffs
There are some things we need to tell you about prepayment meters
- If you don’t keep your meter in credit, your electricity supply will disconnect.
- Your meter has friendly disconnection times where you’ll still get electricity even if you run out of credit during these times.
- Prepayment meters can be good for our customers who want to be more in control of how much they use.
- Changing to a credit meter might give you access to the best energy deals from E.ON or other suppliers.
- From 1 April 2017, new industry regulations mean the amount we can charge residential prepayment and Smart Pay As You Go customers will be capped. The prepayment Charge Restriction or price cap has been brought in by the Competition and Markets Authority (CMA) energy market investigation. The level of the cap will be reviewed every 6 months by Ofgem in April and October until 2020.