* You will no longer receive paper bills though the post, instead you’ll get email prompts when they’re ready to see. This means you can view and print your bill at any time.
** Available to customers who pay by fixed monthly Direct Debit. If you pay by fixed monthly Direct Debit and register to manage your account online, you’ll also get an email when your Direct Debit changes. We’ll always give you at least 10 working days notice before we claim your new Direct Debit amount in line with the Direct Debit Guarantee
*** We use the data available to us to identify homes that are similar to yours. For example, the number of bedrooms or whether the home is terraced, detached, semi-detached etc., as at the date of the last national census. We don’t include homes that the census shows as unoccupied. It won’t take into account things such as construction type. We’ll typically compare your energy usage for the similar neighbour comparison to homes within 3 miles, for customers who live in remote areas this distance is extended until a comparison group of approximately 100 customers can be found. You can find out more about how we work out comparisons in our Saving Energy Toolkit FAQs.
**** If you've been an E.ON customer for over a year
***** If you’ve been our customer for over 12 months