Moving home

I'm moving home, what do I need to tell you?

In order to close your account there's a few details we'll need from you.

  • The date you're moving out
  • Your final meter reading
  • Your forwarding address
  • Details of new occupier if known 

You can do this online if you've an online account, by emailing us the details at [email protected], or by calling us on 0345 302 4312. We're here from Monday to Friday 9am to 5pm.

I'm moving in, what do I need to do?

It's important that you let us know, and you can process your change of tenancy online, by emailing us at [email protected], or by calling us on 0345 302 4312. We're here from Monday to Friday 9am to 5pm.