For further information about how we're helping our customers please see our dedicated page.
Prepayment and Smart Pay As You Go customers should also check this page for regular updates.
We’re now ready to continue installing smart meters after making changes to our installation process.
We have developed a no contact installation process which all our technicians will follow, see our smart meter pages for more information.
We're still working hard to assist customers who need a new boiler. Please see our dedicated page to see how we're managing installations.
We’re still open, we’ve just changed how we do things to keep you and our team safe. We can give you a quote over the phone for solar and storage; it takes about 30 minutes of your time. Get in touch if you’d like to find out more.
Get access to view your bills, give us your meter readings, check what tariffs we have available and much more when you register online.
You can register for an online account here and once signed up, you can manage your bills and payments.
You can view your bills, submit meter readings, make payments, and update your contact details.
As your property is also supplied Cooling we can't offer an online account to you at this time. You can still contact us by email at [email protected] if you've a query about your account.
Find out more about your Heat meter.
What to do if you're moving home with a Heat account.
How to contact us for all queries about your Heat account.