Help and support

Electricity emergencies

If you're experiencing a power cut or you've had issues with the power lines in your area, call Distribution Network Operators free on 105.

Gas emergencies

If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on 0800 111 999.

Carbon Monoxide emergencies

Read the Government advice about the dangers of carbon monoxide poisoning.

More information

For more tips, check out our guide on what to do in an emergency.

• What is Economy 7?
• I've just had my meter changed, do I need to do anything?
• My new meter details aren't showing on my bill, what should I do?
• I can't open my meter box, what should I do?
• How do I know if I have a metric or an imperial gas meter?

Need to call us about your metering? Call us now on 0345 052 0000 - Please have your meter serial number and an up to date meter reading to hand when you call.

If you wish to contact us via email use our contact form.

• How do I leave EON?
• When will you need my first meter reading?
• How long will it take to switch to E.ON?
• How will I know when my switch to E.ON is complete?
• Do I need to let my current supplier know I'm joining E.ON?
• How do I join E.ON?

Switching your energy supplier is a simple process – it just takes a few minutes of your time.

Need to call us about changing supplier? Call us on 0345 301 4905 - Please have your supply number (found on your bill) to hand when you call.

If you wish to contact us via email use our contact form.

• How can I give you meter readings?
• How can I make sure my Direct Debit payments reflect how much I actually use?
• Why have you reviewed my payments?
• Why are my Direct Debit payments different to what you've estimated that I'll spend?
• I'm in credit, can I have a refund?
• How does E.ON Direct Debit work?
• How do you know how much energy I'm going to use?

Need to call us about Direct Debits? Call 0345 052 0000 - Please have your bank details to hand when you call.

If you wish to contact us via email use our contact form.

• I want the cheapest/a fixed price?
• Can I do my renewal online? How do I do it?
• Are there any other tariffs I could go on? Is this the best you can do?
• Why has my price increased so much?
• Can I stay on my current deal?
• Can't you just put me on what you think is best for me?
• Why are you changing my tariff to E.ON Energy Fix?

Need to call us about reviewing your tariff? Call 0345 302 4298 - Please have your annual usage (found on your bill or annual summary) and/or meter readings to hand when you call.

If you wish to contact us via email use our contact form.

• My bill is showing a credit balance, can I have a refund?
• Am I eligible for Warm Home Discount?
• What if I can't afford to pay?
• My payments aren't showing on my bill, what should I do?
• Why are you chasing me for debt when I have a payment arrangement?

Need to call us about your payments? Call 0345 052 0000 - Please have your card details to hand when you call.

If you wish to contact us via email use our contact form.

• I need a new payment card, what should I do?
• Can I change my prepayment meter and have a credit meter instead?
• How does my meter collect debt and standing charge?
• I have a prepayment meter, why do I have an outstanding debt or credit?
• My credit isn't transferring to my meter, what can I do?
• I'm moving house, how do I let you know?
• How do I put money on my meter?

Need to call us about your prepayment account? Call us on 0345 303 3040 - Please have your prepayment card/key details to hand when you call.

If you wish to contact us via email use our contact form.

• When should I let you know I'm moving home?
• I've recently moved into a property supplied by E.ON, what do I need to do?
• What information will you need from me if I am moving home?
• How do I find out who supplies my new home?
• What happens if I've got a credit or money left to pay after I've moved?
• How do I join E.ON when I move home?
• What should I do with bills reminders for the person who lived here before me?

Need to call us about your move? Call us on 0345 303 3020 - Please have the details of your home move including the new and old address and meter readings.

If you wish to contact us via email use our contact form.

• How can I set up a Direct Debit?
• How can I find out what my charging or pricing structure is?
• How can I make a payment today?
• I have had an estimated bill, how can I give you a reading?
• I don't understand my bill

Need to call us about your bill? Call us on 0345 052 0000 - Please have an up to date meter reading and a copy of your latest bill to hand when you call

If you wish to contact us via email use our contact form.

• I've received an estimated bill, what should I do?
• I don't understand my bill
• What information will you need from me if I am moving home?
• What are my current prices?
• Am I entitled to any discounts?
• Why does my bill have more than one set of readings and charges?

Need to call us about your billing? Call us on 0345 052 0000 - Please have an up to date meter reading and a copy of your latest bill to hand.

If you wish to contact us via email use our contact form.

• How do I register to manage my account online?
• I've forgotten my password, what should I do?
• I'm having difficulty accessing my account, a security message is appearing, what can I do?
• I've changed my email address, what should I do?
• I've got two account numbers, I want to view both of my accounts together, what should I do?

Need to call us about your online account? Call us on 0345 052 0000 - Please have your log in details to hand when you call.

If you wish to contact us via email use our contact form.

• What is my energy use?
• I'm having trouble seeing E.ON See
• Why doesn't the 'My energy use' chart in the E.ON See tool match my bill amounts?
• What is E.ON See?
• Who gets E.ON See?
• Why is my historical energy consumption information different on the Energy Tracker and E.ON See?
• I am an existing E.ON customer, can I use E.ON See?
• What are similar homes in E.ON See?

Need to call us about E.ON See? Call us on 0345 052 0000

If you wish to contact us via email use our contact form.

• What are your charges?
• How much will the meter cost?
• I already have cables or pipework but have no meter existing properties
• What is an MPAN?
• How do I find out who my electricity supplier is?
• What is an MPR?
• Do you install the meter?

Need to call us about new connections? Call us now:

Home energy connections - 0333 202 4730
Business energy connections - 0333 202 4920
Developer connections - 0345 301 5921

If you wish to contact us via email use our contact form.

• How can I register for Smart Pay As You Go?
• How can I tell if I'm using my emergency credit or not?
• How do I activate the emergency credit on my Smart Pay As You Go meter?
• Do I need to send you meter readings if I have a Smart Pay As You Go meter?
• What will happen to my Smart Pay As You Go account if I change supplier?
• How can I check if my Smart Pay As You Go meter is using too much credit?
• How does my Smart Pay As You Go meter communicate with E.ON?

Need to call us about your Smart Pay As You Go account? Call us now on 0345 366 5996

If you wish to contact us via email use our contact form.

• How can I contact the bereavement support team?
• Will you disconnect the property now? It might be vacant?
• Who else do I need to contact in the event of a personal loss?
• Do I need to provide a death certificate?
• Why are Phillips and Cohen contacting me?

Need to call us about a bereavement? Call us now on 0333 202 4841

If you wish to contact us via email use our contact form.

• I can't log in to my account to give FiT readings
• Can I manage my FiT account online?
• I've applied for a Feed-in Tariff, what's next?
• Can I pay my energy bills with the money I earn from FiT?
• What are the financial benefits of solar panels?
• How can I give you FiT meter readings?
• Do I need to be on a green energy product to get FiT payments?

Need to call us about your feed in tariff? Call us now on 0345 301 4884

If you wish to contact us via email use our contact form.

More help

• I've already applied but I haven't heard from you yet?
• Could I be eligible for free energy saving home improvements?
• If I'm eligible, what energy saving home improvements could I get for free?
• How do I know if my home is suitable for the improvements on offer?
• I don't qualify for free work, can I pay for it instead?
• How do I know if my home is suitable for the improvements on offer?

Need to call us about energy saving home improvements? Call us now on 0345 300 4389

If you wish to contact us via email use our contact form.

• Who do I call if I need to speak to someone about my monitor?
• My monitor is faulty or has stopped working, what should I do?
• How do I install the monitor?
• The screen goes blank. Why does this happen?
• How can I detect faulty appliances?

Need to call us about your energy monitor? Call us now on 0333 202 4798

If you wish to contact us via email use our contact form.

• Does the meter need removing as well?
• Is there a charge for having the services removed?
• How long will it take for the services to be removed?
• Are there any other options?
• I'm renovating my property and need the power turning off
• What do I need to do if I'm demolishing my property?

Need to call us about a disconnection? Call us now on 0333 202 4544

If you wish to contact us via email use our contact form.

Your information's safe with us.

We all want to make sure we’re safe online, and be able to use websites without having to worry about online security. We work hard to make sure that our site and systems are secure and we’re working continuously to keep this up.

Click on more help to find links to how to guides and videos to help you out.

Need to call us about online security? Call us on 0345 052 0000

If you wish to contact us via email use our contact form.

More help

• Who automatically gets the Warm Home Discount?
• When will the Warm Home Discount be given?
• I think I'm entitled to the automatic discount but haven't heard anything from the DWP about my Warm Home Discount
• I don't meet your eligibility criteria, but I believe that I'm vulnerable and I should receive the Warm Home Discount?
• When is the closing date for applying for the Warm Home Discount?
• I've changed supplier, who will give me my Warm Home Discount?

Need to call us about the Warm Home Discount? Call us now on 0345 052 0000

If you wish to contact us via email use our contact form.

If you've got a property that's empty and doesn't use any gas and/or electricity, you may not need to pay a standing charge.

• What if I don't use any energy, or I'm a low user and don't want a standing charge?
• How often should I contact you if I'm eligible to have my standing charge removed?

Energy theft is a serious crime and poses a risk to health and safety. If you suspect someone is stealing energy, such as tampering with your meter, please report it immediately by contacting Crimestoppers on 0800 023 2777. 

Further information and advice on energy theft is available at www.stayenergysafe.co.uk.

All of our residential customers' homes get electricity backed by 100% renewable sources as standard regardless of which tariff you're on.

• What is renewable electricity?