Help and support

What can we help you with?



What to do if you smell gas, have a problem with your electricity supply or suspect a carbon monoxide leak.

Warm Home Discount

You could get £140 off your electricity bill under the Warm Home Discount Scheme. Fill out our application form to see if you're eligible.

Extra Help

We offer a range of special services for customers who need a little extra help managing their energy.

Live chat

We’re really sorry but we’re currently prioritising those who are most in need and concerned about paying their bills. If your query is not urgent please contact us in a few weeks.

If you need to talk with us regards an urgent query or because you’re having difficulties paying your bill, chat to one of our advisors now.