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Residential

Help and support

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Our frequently asked questions

Billing and payments

View our FAQs on bills and how we bill you

Metering

Find out more about meters and metering

Moving home

Help with managing your energy when you move home

Online account

View our FAQs on managing your online account

Your energy supply

Information about joining us or switching your gas and electricity supply

Smart meters

Find out more about your smart meter

Emergencies

What to do if you smell gas, have a problem with your electricity supply or suspect a carbon monoxide leak.

More information

Warm Home Discount

You could get £140 off your electricity bill under the Warm Home Discount Scheme. Fill out our application form to see if you're eligible.

Extra Help

We offer a range of special services for customers who need a little extra help managing their energy.

Residential