Help and support

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Emergencies

What to do if you smell gas, have a problem with your electricity supply or suspect a carbon monoxide leak.

Warm Home Discount

You could get £140 off your electricity bill under the Warm Home Discount Scheme. Fill out our application form to see if you're eligible.

Extra Help

We offer a range of special services for customers who need a little extra help managing their energy.

Live chat

Chat to one of our advisors, online now.

Please note that due to the impacts on our colleagues during the Covid outbreak, some services may not be available through live chat.