Help and support

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Our frequently asked questions

Billing and payments
View our FAQs on bills and how we bill you
Metering
Find out more about meters and metering
Moving home
Help with managing your energy when you move home
Online account
View our FAQs on managing your online account
Your energy supply
Information about joining us or switching your gas and electricity supply
Smart meters
Find out more about your smart meter

Emergencies

What to do if you smell gas, have a problem with your electricity supply or suspect a carbon monoxide leak.

More information

Warm Home Discount

You could get £140 off your electricity bill under the Warm Home Discount Scheme. Fill out our application form to see if you're eligible.

See if you're eligible

Extra Help

We offer a range of special services for customers who need a little extra help managing their energy.

How we can help

Live chat

We’re really sorry but we’re currently prioritising those who are most in need and concerned about paying their bills. If your query is not urgent please contact us in a few weeks.

If you need to talk with us regards an urgent query or because you’re having difficulties paying your bill, chat to one of our advisors now.

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