Payments
How can I pay my bill?
Are you struggling to pay your bills?
Ways we can lend a helping hand
How to pay your bill
Why are you chasing me for debt when I have a payment arrangement?
Depending on how you pay, it can take a few days for us to get your payment. If you made a payment 2-3 days before your bill date, it's likely we didn't have it in time to show on your bill.
If you feel there are payments missing from your account please wait a couple of days and then log in to your online account. From there you'll be able to look at all payments we’ve received. If you don't manage your account online and would like to, you can register by clicking here.
If you still feel that there are payments missing please contact us. To be able to find your payment quickly, we'll need to know:
- The payment date
- Where you paid
- If you paid by cheque or online transfer
- Your sort code and account number
My payments aren't showing on my bill, what should I do?
Depending on how you pay, it can take a few days for us to get your payment. If you made a payment 2-3 days before your bill date, it's likely we didn't have it in time to show on your bill.
If you feel there are payments missing from your account please wait a couple of days and then log in to your online account. From there you'll be able to look at all payments we’ve received. If you don't manage your account online and would like to, you can register by clicking here.
If you still feel that there are payments missing please contact us. To be able to find your payment quickly, we'll need to know:
- The payment date
- Where you paid
- If you paid by cheque or online transfer
- Your sort code and account number
What happens if I don't contact you and I don't pay my bill?
We want to help you, so it’s really important that you tell us if things have changed. We’ll only disconnect your energy supply as a last resort. Before we do this, we will take all reasonable steps to understand your current circumstances.
We’ll never limit how much energy you can use, and we won't disconnect you in winter if:
- You're of pensionable age and live alone.
- You or someone you live with is of pensionable age, or under the age of 18.
- You’re eligible for the Priority Services Register.
Please let us know if you or someone you live with at the property is of pensionable age, disabled or chronically sick, so we can take all reasonable steps to avoid disconnecting your energy supply.
We do do not apply credit limits or load limits, however if we choose to in the future, we will consider all your current circumstances in the same way we do for disconnection.
Organisations that can help
Getting help with your debt
National Debtline is a free service offering debt advice. Call ${NationalDebtlinehours} on freephone 0808 808 4000.
Citizens Advice aims to provide advice people need for the problems they face. For England call 0808 223 1133, for Wales call 0808 223 1144.
Money Advice Service, a charity that helps people to tackle debts and manage their money wisely. Call them on 0800 138 7777, Monday to Friday, 8am to 6pm.Â
StepChange is a charity offering free advice to help people overcome their debt problems. Call freephone 0800 138 1111 Monday to Friday, 8am - 6pm.. You're advised to complete their Budget Form before making the call.
Christians Against Poverty (CAP) is a free service to help work out a realistic budget, prioritising essential bills and negotiating affordable payments to creditors, regardless of religious beliefs. Call 0800 328 0006.
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Energy saving advice
E.ON Ways to Save - Contact us to find out more.
England - Simple Energy Advice. Call 0800 444 202, they're available Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 5pm.
Scotland - Home Energy Scotland. Call 0808 808 2282, opening hours are Monday to Friday 8am – 8pm, and Saturday 9am – 5pm.
Wales - Nest – Email www.nest.gov.wales/en/ or call 0808 808 22 44.
The Energy Saving Trust also have lots of advice on saving energy and cutting your bills. For England, Wales and Northern Ireland send an email. For Scotland call Monday to Friday 8am – 8pm, and Saturday 9am – 5pm.