Are you struggling to pay your bills?

If you, or someone you care for, are struggling to pay an energy bill let us know as soon as possible. Please call us on 0333 202 4461. We're here from Monday to Friday 9am to 5pm. and we can talk about the ways we can help you.

It starts with a chat

We really want to help and understand what the problem is, so when you phone please tell us if:

  • Your circumstances have changed.
  • You’re struggling to pay.
  • You or someone in your house is of pensionable age, has a long or short-term illness or has a dependency on electricity or gas.

We'll talk to you about your situation so we can offer the best advice. 

Ways we can lend a helping hand

To make sure we support you in the best possible way, we may ask you questions around your current financial situation. We’re sorry if this feels like we’re being nosey, we’ll only ask for this information to help us provide the right support to help you to pay your bills.

Once we understand, we'll try and find a way to help that's tailored to your circumstances. We can:   

  • Work with you to set up a payment plan that takes into account your situation and your ability to pay. If you stop paying us, we’ll contact you to see how we can help. This can now include the option to pay your final bill by fixed monthly Direct Debit.
  • Check if you can get help from the Fuel Direct scheme if you're on benefits and collect a weekly amount directly from your benefit pay.
  • Make your budgeting easier by fitting a smart meter or switching you to Smart Pay As You Go, where you can top up your meter in advance with an amount you choose.
  • Provide advice to help you save energy and money. 

How can I pay my bill?

There are a few different ways you can pay your E.ON bill. If you don’t have an online account and you want to settle your bill online, you can register for an account.

Alternatively, we offer a number of other ways you can pay your bill:

1. Direct Debit
You can set up a monthly Direct Debit yourself online. Just select Manage your Direct Debit underneath the My account menu. If you don't have an online account, you can set one up in a couple of minutes.

2. Credit/debit card
You can pay by credit/debit card online, using the mobile app or over the phone, by speaking to an advisor or using our automated service.

3. Cheque
Make your cheque payable to E.ON Energy Solutions Ltd, and post it to:

PO Box 123

Remember to put your account number and address on the back of your cheque. This helps us make sure your payment reaches your account.

4. Prepayment meter
These kinds of meter work just like a pay as you go mobile phone.
You can get a top-up key or card at any Post Office, Payzone or PayPoint outlet.

Need to contact us about your bill? Please have an up to date meter reading and a copy of your latest bill to hand.

How to pay your bill

Why are you chasing me for debt when I have a payment arrangement?

If we've previously agreed an arrangement with you and you fail to make a payment we'll notify you immediately. 

Need to contact us about your payments? Please have your card details to hand when you get in touch.

My payments aren't showing on my bill, what should I do?

Depending on how you pay, it can take a few days for us to get your payment. If you made a payment 2-3 days before your bill date, it's likely we didn't have it in time to show on your bill.

If you feel there are payments missing from your account please wait a couple of days and then log in to your online account. From there you'll be able to look at all payments we’ve received. If you don't manage your account online and would like to, you can register by clicking here.

If you still feel that there are payments missing please contact us. To be able to find your payment quickly, we'll need to know:

  • The payment date
  • Where you paid
  • If you paid by cheque or online transfer
  • Your sort code and account number

What happens if I don't contact you and I don't pay my bill?

We want to help you, so it’s really important that you tell us if things have changed. We’ll only disconnect your energy supply as a last resort. Before we do this, we will take all reasonable steps to understand your current circumstances.

We’ll never limit how much energy you can use, and we won't disconnect you in winter if:

  • You're of pensionable age and live alone.
  • You or someone you live with is of pensionable age, or under the age of 18.
  • You’re eligible for the Priority Services Register.

Please let us know if you or someone you live with at the property is of pensionable age, disabled or chronically sick, so we can take all reasonable steps to avoid disconnecting your energy supply.

We do do not apply credit limits or load limits, however if we choose to in the future, we will consider all your current circumstances in the same way we do for disconnection.

Organisations that can help

Getting help with your debt

National Debtline is a free service offering debt advice. Call ${NationalDebtlinehours} on freephone 0808 808 4000.

Citizens Advice aims to provide advice people need for the problems they face. For England call 0808 223 1133, for Wales call 0808 223 1144.

Money Advice Service, a charity that helps people to tackle debts and manage their money wisely. Call them on 0800 138 7777, Monday to Friday, 8am to 6pm. 

StepChange is a charity offering free advice to help people overcome their debt problems. Call freephone 0800 138 1111 Monday to Friday, 8am - 6pm.. You're advised to complete their Budget Form before making the call.

Christians Against Poverty (CAP) is a free service to help work out a realistic budget, prioritising essential bills and negotiating affordable payments to creditors, regardless of religious beliefs. Call 0800 328 0006.


Energy saving advice

E.ON Ways to Save - Contact us to find out more.

England - Simple Energy Advice. Call 0800 444 202, they're available Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 5pm.

ScotlandHome Energy Scotland. Call 0808 808 2282, opening hours are Monday to Friday 8am – 8pm, and Saturday 9am – 5pm.

WalesNest – Email  or call 0808 808 22 44.

The Energy Saving Trust also have lots of advice on saving energy and cutting your bills.  For England, Wales and Northern Ireland send an email. For Scotland call Monday to Friday 8am – 8pm, and Saturday 9am – 5pm.