Help and support

What can we help you with?

Are you an E.ON Next customer?

If you're a residential customer recieving gas and/or electricity from E.ON Next, or if your account number starts with the letter A (for example A-B12345), you'll need to visit the E.ON Next website for help and support.

Get support with E.ON Next

Energy supply

Billing and payments

Help with Direct Debit, payment and billing queries

Metering

Find out more about meters and metering

Moving home

Help with managing your energy when you move home

Your online account

Your energy supply

Information about joining us or switching your gas and electricity supply

Smart meters

Find out more about your smart meter

Environmental information request

We can provide information about our environmental practices upon request.

Request further information

You could be eligible for government funding

Find out what's available

Vulnerable customers

We offer a range of services for our customers, for those who are vulnerable.

How we can help

Products & Services

Solar FAQs

Help with your solar panel queries

EV Charger Guides

Questions about electric car chargers

Heating Hub

Everything you need to know about boilers & heating

Grants & Funding

All our information on available grants

ECO Scheme FAQs

Information about the ECO scheme

Green Funding Solutions

Our work with local authorities to help eradicate fuel poverty

Getting in touch

Contact information for all departments

Complaints

Making a complaint

Emergencies