For further information about how we're helping our customers please see our dedicated page.
Prepayment and Smart Pay As You Go customers should also check this page for regular updates.Â
We’re now ready to continue installing smart meters after making changes to our installation process.
We have developed a no contact installation process which all our technicians will follow, see our smart meter pages for more information.Â
We're still working hard to assist customers who need a new boiler. Please see our dedicated page to see how we're managing installations.
We’re still open, but we can’t visit your home right now to keep you and our team safe. We can still give you a quote over the phone for solar and storage, this takes about 30 minutes of your time. Get in touch if you’d like to find out more.Â
Get access to view your bills, give us your meter readings, check what tariffs we have available and much more when you register online.
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If you have more questions you can go back to our online account help pages.
