How do I join E.ON?
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Why join E.ON?
Do I need to let my existing supplier know I'm joining E.ON?
What should I do if my supplier is objecting to me switching to E.ON?
When will you need my opening meter readings?
We'll contact you when we need you to send us your opening meter readings.
We'll need your meter readings to set up your account. We'll also send them to your existing supplier so they can close your account.
If you don't submit meter readings we'll still switch your account but we'll have to use estimated meter readings.
I've submitted my opening meter readings but my online account is still saying I need them in. Why is this?
It can take around three to five days to process your meter readings, so you may stay on the meter reading stage of your switch even if you've submitted them. We'll update your account shortly so you don't need to do anything.
How will I know when my switch to E.ON is complete?
What should I do if I haven't had a final bill from my old supplier?
We'll send your opening meter readings to your old supplier so they can close your account.
It can take up to 30 days for everything to be sorted. If your switch date was more than 30 days ago, you should get in touch with your old supplier and ask them about your final bill.
I've just joined E.ON - can I cancel this?
You can stop your transfer to E.ON providing you tell us during your cooling off period, (i.e. 14 calendar days from the date you agreed to join us). However if you tell us beyond this window, then we must first complete the transfer from your old supplier to ourselves, before we can start to transfer you out to an alternative supplier.
Will my smart meter still work if I join E.ON?
Your smart meter will still work even if you join us from another supplier.
If you have a first generation Smart meter installed at your property, you may lose smart functionality when you change supplier. Your Smart meter will still record your usage, you’ll just need to submit your meter readings online. The industry is working hard to make these meters Smart again by 2022