Joining us

We'll contact you when we need you to send us your opening meter readings.

We'll need your meter readings to set up your account. We'll also send them to your existing supplier so they can close your account.

If you don't submit meter readings we'll still switch your account but we'll have to use estimated meter readings.

It can take around three to five days to process your meter readings, so you may stay on the meter reading stage of your switch even if you've submitted them. We'll update your account shortly so you don't need to do anything.

During your switch to us, we’ll provide you with an estimated start date. Once your switch is complete, we’ll be in touch.

You can track your switch at any time by logging into your online account. If you don't have one you can register for an online account.

We'll send your opening meter readings to your old supplier so they can close your account.

It can take up to 30 days for everything to be sorted. If your switch date was more than 30 days ago, you should get in touch with your old supplier and ask them about your final bill.

You can stop your transfer to E.ON providing you tell us during your cooling off period, (i.e. 14 calendar days from the date you agreed to join us). However if you tell us beyond this window, then we must first complete the transfer from your old supplier to ourselves, before we can start to transfer you out to an alternative supplier.