Switching

Will I be charged an exit fee?

You may be charged an exit fee if you choose to change supplier before your renewal period, which is 49 days before your tariff is due to end. Please refer to your tariff terms and conditions for more information.

You won’t be charged an exit fee if you choose to leave E.ON during the renewal window (which starts 49 days before the end of your tariff). You will also not be charged an exit fee if you choose to switch to another E.ON tariff or move house.

I've been an E.ON customer before. How do I find out if I have any credit with you?

You may still have credit on your previous account with us. We want to make sure that you receive any credit you're owed. If you've had a final bill from a previous account with us that shows a credit balance and you're unsure whether you've had your refund, please call us on 0345 052 0000.

How do I get my credit refunded?

Once we've closed your account and sent your final bill we'll automatically refund you any credit by cheque (within 7 working days, unless your credit is over £3000, in which case it might take us a little longer). If you were a Direct Debit customer we'll automatically refund your credit to your bank. Please don't cancel your Direct Debit before we do this.

How do I leave E.ON?

Please check that you're on the right tariff for you before leaving. If you'd like to get in touch with us to discuss anything further, you can contact us.

If you’re moving or would like to let us know somebody else is now responsible, let us know.

You can log in to your online account and cancel your contract with us.

Alternatively, to leave for another supplier all you need to do is contact them for a quote and they'll do the rest.

I'm leaving E.ON, what happens now?

If you decide to switch to a new energy supplier, the process should be complete around three weeks later.

You don’t need to give us your final meter readings. Your new supplier will ask you for them and will contact us, so we can use them to close your account.

We’ll then send you a final bill around six weeks after you’ve switched.

Once we have closed your account and agreed your final read with your new supplier we will send any refund within 10 working days unless your credit is over £500 which will take a little longer.

If you pay by Direct Debit, please leave this in place so we can take your final payment or credit your account automatically.

Why have you objected to me switching suppliers?

We may object to you switching suppliers if your account has an outstanding balance to pay. If this is the case you can:

  • Contact your new supplier and ask if they'll transfer the balance to your new account.
  • Stay with E.ON and carry on paying your balance via Direct Debit, card payment or prepayment meter.
  • Pay the outstanding balance in full so we can remove the objection.

Can I set up a Direct Debit to clear my outstanding balance?

If you decide to leave us and have an outstanding balance, you can set up a fixed monthly Direct Debit to pay off your final bill in instalments. We’ll automatically cancel it once you’ve paid the final balance.

If you've already got a live Direct Debit set up, one of our advisors will cancel it and set up a new one to clear the final balance.

If you do set up a Direct Debit, please keep in mind that:

  • You won't be able to see your payment schedule or payments in your online account
  • It can take up to 24 hours for your balance information to update following a payment

If you’d like to set up a Direct Debit to pay off your final balance, please contact us.

Should I cancel my Direct Debit?

No. Keep your Direct Debit active, as it will be cancelled after any final payments or refunds are processed. 

Should I cancel my Direct Debit?

No. Keep your Direct Debit active, as it will be cancelled after any final payments or refunds are processed.

Do I need to provide you with a meter reading to finalise my account?

No. But you need to provide a meter reading to your new supplier (they'll tell you when they need it). They will send us the details so we can finalise your account. We'll then send you a final bill a few weeks later.

What if I have a smart meter that was fitted by E.ON?

If you switch both your gas and electricity to another supplier, both meters may not work as Smart meters. This means your new energy supplier will not receive meter readings automatically.

Staying with us for one fuel?

If you’re staying with us for one of your fuels, there may be some changes to your account that we need to make you aware of.

  • Dual Fuel discount – if you’re currently getting a discount, you’ll lose it when you switch.
  • Direct Debit discount – if you pay by Fixed Monthly Direct Debit you'll only get the discount for the fuel that's staying with us.
  • Exit fees – you might have to pay an exit fee*. Please check your original contract.

*Exit fees aren’t applicable if you're on a fixed price tariff and we’ve sent you a renewal letter