How do I leave E.ON?
Will I be charged an exit fee?
I'm leaving E.ON, what happens now?
Why have you objected to me switching suppliers?
I've been an E.ON customer before. How do I find out if I have any credit with you?
You may still have credit on your previous account with us. We want to make sure that you receive any credit you're owed. If you've had a final bill from a previous account with us that shows a credit balance and you're unsure whether you've had your refund, please call us on 0345 052 0000.
How do I get my credit refunded?
Once we've closed your account and sent your final bill we'll automatically refund you any credit by cheque (within 7 working days, unless your credit is over £3000, in which case it might take us a little longer). If you were a Direct Debit customer we'll automatically refund your credit to your bank. Please don't cancel your Direct Debit before we do this.
Can I set up a Direct Debit to clear my outstanding balance?
If you decide to leave us and have an outstanding balance, you can set up a fixed monthly Direct Debit to pay off your final bill in instalments. We’ll automatically cancel it once you’ve paid the final balance.
If you've already got a live Direct Debit set up, one of our advisors will cancel it and set up a new one to clear the final balance.
If you do set up a Direct Debit, please keep in mind that:
- You won't be able to see your payment schedule or payments in your online account
- It can take up to 24 hours for your balance information to update following a payment
If you’d like to set up a Direct Debit to pay off your final balance, please contact us.
Should I cancel my Direct Debit?
No. Keep your Direct Debit active, as it will be cancelled after any final payments or refunds are processed.
Do I need to provide you with a meter reading to finalise my account?
No. But you need to provide a meter reading to your new supplier (they'll tell you when they need it). They will send us the details so we can finalise your account. We'll then send you a final bill a few weeks later.
What if I have a smart meter that was fitted by E.ON?
If you have a first generation Smart meter installed at your property, you may lose smart functionality when you change supplier. Your Smart meter will still record your usage, you’ll just need to submit your meter readings online. The industry is working hard to make these meters Smart again by 2022.
Staying with us for one fuel?
If you’re staying with us for one of your fuels, there may be some changes to your account that we need to make you aware of.
- Dual Fuel discount – if you’re currently getting a discount, you’ll lose it when you switch.
- Direct Debit discount – if you pay by Fixed Monthly Direct Debit you'll only get the discount for the fuel that's staying with us.
- Exit fees – you might have to pay an exit fee*. Please check your original contract.
*Exit fees aren’t applicable if you're on a fixed price tariff and we’ve sent you a renewal letter