We can help you choose a way to pay that suits you. When you talk or write to us, please tell us about any needs you have.
Support to help you manage your bills
If you think you'll need a little help paying your bill, you should let us know as soon as possible. Call us from on 0333 202 4461. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.
Our trained advisors will listen and talk you through the payment options available. which now includes the option of paying your final balance by fixed monthly Direct Debit.
Let us know about a bereavement
We want to to give you as much support as we can. If you've suffered a personal loss recently, call us on 0333 202 4841 and we'll do all we can to make any enquiries as easy as possible.
Our dedicated Bereavement Team will support you through this difficult time.
Warm your home for less
You might be able to get help with making energy-saving improvements to your home, such as cavity wall and loft insulation.