Disconnections

What do I do if I'm renovating my property and need the power turning off?

If you need your power turning off,  we can offer to fit either an isolator OR a fuse removal on one day and the fuse to be put back in on another day. This service is only available to E.ON customers.

The isolator costs £98.07 for residential customers. Call us on 0345 302 4265 to arrange for one to be fitted. Fuse removal costs £91.60, and it’s free of charge for us to put it back in. Call us on 0345 302 4265 to book an appointment.

If my property is disconnected does the meter need removing as well?

Yes, we’ll arrange this once you’ve contacted us. It usually takes 10 working days for the meter removal to be carried out.

Is there a charge for having metering services removed?

There is a charge from your distribution company or area and they will send you a quotation once the information from us has been established.

How long will it take for the services to be removed?

It varies, so call 0115 995 5019 to get things started.

Are there any other options?

Yes, you could consider a service alteration. This means the services to your property are moved to a different position. The distribution company in your area should be able to help you with this.

What do I need to do if I'm demolishing my property?

If you're demolishing your property, please give us a call on on 0115 995 5019. 

New connections

View our FAQs on joining us as a new connection

View our FAQs on joining us as a new connection

Help and support

If you need guidance or more information, take a look at our most frequently asked questions in our help hub. 

View our FAQs

Metering

More information about metering 

More information about metering