How do I know if I have a metric or an imperial gas meter?
What if the meter details are wrong on my bill?
I have just had my meter changed. Will my bill be correct?
How do I open the meter box?
You open outside meter boxes with a specially designed key. In order to take your own meter readings you may need a key.
If you've just moved into your house the previous occupier may have left one for you.
If you need a meter box key please visit your local hardware store.
What if my meter is in a locked cupboard?
If you live in a flat/apartment, your meter may be located in a communal area/cupboard. You should have a key for this, but if not then you’ll need to talk to your landlord to get access.
Why is my meter buzzing?
If you're concerned about the safety of your electricity meter, please keep your distance from it and contact us so we can put you in touch with the relevant party in your area responsible for making sure your meter is safe.
I think I can smell gas?
If you can smell gas or suspect a gas leak at your property, call the National Gas Emergency Helpline immediately on 0800 111 999. For more information visit our emergencies page.
I think my meter has stopped or is going backwards?
If your meter has stopped or is going backward, you'll need to contact us so we can help.
My meter display is blank. What do I do?
If your meter display is blank and pressing the button on the meter (if present) has no effect, you'll need to contact us so we can help.