How do I know if I have a metric or an imperial gas meter?

You'll be able to tell which type of meter you have by checking the number of digits that make up your meter reading.

Imperial meters will have four digit readings, not counting any numbers in red or after the decimal point and are measured in hundreds of cubic feet or 'hcf'.

Metric meters will have five or six digit readings, again, not including any numbers in red or after the decimal point and are measured in cubic metres or 'm3'.

What if the meter details are wrong on my bill?

If your meter has been changed since your last bill. It’s possible that we haven’t updated your account yet. The next bill we send to you will show the correct meter details, if this is not the case, you'll need to contact us so we can help.

I have just had my meter changed. Will my bill be correct?

We should update your account automatically, this should be within four weeks for most customers. Don't worry, we'll make sure the charges on your bill are correct.

How do I open the meter box?

You open outside meter boxes with a specially designed key. In order to take your own meter readings you may need a key.

If you've just moved into your house the previous occupier may have left one for you.

If you need a meter box key please visit your local hardware store.

What if my meter is in a locked cupboard?

If you live in a flat/apartment, your meter may be located in a communal area/cupboard. You should have a key for this, but if not then you’ll need to talk to your landlord to get access.

Why is my meter buzzing?

If you're concerned about the safety of your electricity meter, please keep your distance from it and contact us so we can put you in touch with the relevant party in your area responsible for making sure your meter is safe.

I think I can smell gas?

If you can smell gas or suspect a gas leak at your property, call the National Gas Emergency Helpline immediately on 0800 111 999. For more information visit our emergencies page.

I think my meter has stopped or is going backwards?

If your meter has stopped or is going backward, you'll need to contact us so we can help.

My meter display is blank. What do I do?

If your meter display is blank and pressing the button on the meter (if present) has no effect, you'll need to contact us so we can help.