Moving home

How do I join E.ON when I move home?

Thanks for choosing E.ON. If you've just moved into a new home or you're a landlord you can tell us about a move online.

If you haven’t moved home yet, you can get a new quote

What to do when you're moving home

I'm moving home what should I do?

If E.ON supplies your energy, please visit our moving home page and we'll be able to help you.  

When you contact us, please provide the following information:

  • Your account number (if known)
  • The address you're leaving
  • Your forwarding address
  • The date you're moving
  • Your meter readings
  • Contact details for the Landlord/Letting Agent at your new/old address (if applicable)
  • The name of the new occupier at your old address (if known and E.ON supplied you)

If you don’t know who supplies your energy, you can contact the Meter Point Administration Service (MPAS) for your area. You can find your local MPAS office number from Directory enquiries.

To find your gas supplier you can contact the Meter Point Reference line (formerly National Grid) on 0870 608 1524

Once you know who the existing energy supplier is contact them with your moving in details.

If you'd like to be supplied by E.ON once you've contacted the existing energy supplier then it's easy to get an online quote and find the right tariff for you

What information will you need from me if I am moving home?

If you’ve got a prepayment meter, fill out our prepayment moving home form.

If you were/are supplied by E.ON at the home you’re leaving, you’ll need to give us the following information when you get in touch:

  • Your account details, including your account number and full address
  • The date you’re moving
  • Meter readings for when you moved out, if you would like us to read the meter we need at least 10 working days notice. If you don’t give us a read, we’ll estimate your use or use readings from the next person who moves in
  • Your new address and contact details
  • If you've already moved in, your first meter readings (take them as soon as you get into your new home)
  • Details of who’ll be taking responsibility for the property moving forward, for example the new occupier or the landlord if it was rented
  • If you are have a prepayment meter we may ask for the settings on the front of the meter (don’t worry we will talk you through these)

If you’re moving into a house supplied by E.ON and weren’t supplied by us at your previous home, you’ll need give us the following information when you get in touch:

  • Your name, date of birth and contact details
  • Your new address
  • The address you’re leaving
  • The date you’re moving
  •  If you've already moved in, your first meter readings (take them as soon as you get into your new home). If you don’t give us a read, we’ll estimate your use or use readings from the person who moved out
  • If the property is rented the landlord or letting agent details
  • The previous occupiers forwarding address (if known)
  • If you are have a prepayment meter we may ask for the settings on the front of the meter (don’t worry we will talk you through these)

How do I find out who supplies my new home?

If you're not sure who your current electricity supplier is, you can find this out by ringing your local electricity distribution company. You can find out who your local electricity distribution company is here.

To find your gas supplier you can contact the Meter Point Reference line (formerly National Grid) on 0870 608 1524.

What do I do if I have a smart meter in my old or new home?

If you have a smart meter, you can find more information here.  

What happens if I've got a credit or money left to pay after I've moved?

When you give us your final meter readings we’ll update your account and use these to work out and send you your final bill (if you managed your account online, we’ll send you an email to let you know your bill is ready to view in your account). 

We’ll automatically refund any credit you have on a final bill, as long as we’ve got the information to finalise your account. If there aren’t any current claims or refunds already happening on your account, we’ll get this out to you within 10 working days. 

If your credit's over £500, we’ll need to check this before we issue a refund, so this may take us a bit longer than 10 working days. If you’re keeping the same account reference number at your new home, we won’t automatically refund the credit, it’ll stay on your account.

If you pay by cash/cheque
We’ll need your final meter readings and a forwarding address. We can then send your refund as a cheque. .

If you pay by Direct Debit
We’ll need your final meter readings. We’ll then refund your credit to your bank (please don’t cancel your Direct Debit before we do this).

If you've got a prepayment meter
Please give us a call, we need to check everything’s up to date. After we’ve talked to you, we’ll be able to send you any refund that you’re due.

What should I do with bills reminders for the person who lived here before me?

Don’t open post addressed to the previous occupier. Simply cross out your address, write on the envelope in large text “Return to Sender – No longer at this address” and put it in a post box. If you have a forwarding address for the previous occupier you can also write this in small text on the envelope as this will help us send their bills to the right address.

If you've already let us know you've moved into your new home, don’t worry - you'll only be billed from the meter readings you gave us when you moved in and any debt of the previous occupier won’t affect your credit rating.

So we can make sure your bill is accurate if you haven’t let us know that you’ve moved into your new home please let us know online.

How do I give opening or closing readings when I've moved home?

To give us your meter readings when you move home please visit our moving home page.

When should I let you know I'm moving home?

We recommend you let us know at least 2 days before you move out of your old home or, if you’re new to E.ON and are moving into a home we supply, no later than 2 days after you move in to your new home. You can do this using our moving home page.