I'm moving home what should I do?
What to do when you're moving home
What information will you need from me if I am moving home?
How do I give opening or closing readings when I've moved home?
To give us your meter readings when you move home please visit our moving home page.
When should I let you know I'm moving home?
We recommend you let us know at least 2 days before you move out of your old home or, if you’re new to E.ON and are moving into a home we supply, no later than 2 days after you move in to your new home. You can do this using our moving home page.
How do I find out who supplies my new home?
If you're not sure who your current electricity supplier is, you can find this out by ringing your local electricity distribution company. You can find out who your local electricity distribution company is here.
To find your gas supplier you can contact the Meter Point Reference line (formerly National Grid) on 0870 608 1524.
What happens if I've got a credit or money left to pay after I've moved?
When you give us your final meter readings we’ll update your account and use these to work out and send you your final bill (if you managed your account online, we’ll send you an email to let you know your bill is ready to view in your account).
We’ll automatically refund any credit you have on a final bill, as long as we’ve got the information to finalise your account. If there aren’t any current claims or refunds already happening on your account, we’ll get this out to you within 10 working days.
If your credit's over £500, we’ll need to check this before we issue a refund, so this may take us a bit longer than 10 working days. If you’re keeping the same account reference number at your new home, we won’t automatically refund the credit, it’ll stay on your account.
If you pay by cash/cheque
We’ll need your final meter readings and a forwarding address. We can then send your refund as a cheque. .
If you pay by Direct Debit
We’ll need your final meter readings. We’ll then refund your credit to your bank (please don’t cancel your Direct Debit before we do this).
If you've got a prepayment meter
Please give us a call, we need to check everything’s up to date. After we’ve talked to you, we’ll be able to send you any refund that you’re due.
What should I do with bills for the person who lived here before me?
Don’t open post addressed to the previous occupier. Simply cross out your address, write on the envelope in large text “Return to Sender – No longer at this address” and put it in a post box. If you have a forwarding address for the previous occupier you can also write this in small text on the envelope as this will help us send their bills to the right address.
If you've already let us know you've moved into your new home, don’t worry - you'll only be billed from the meter readings you gave us when you moved in and any debt of the previous occupier won’t affect your credit rating.
So we can make sure your bill is accurate if you haven’t let us know that you’ve moved into your new home please let us know online.
What do I do if I have a smart meter in my old or new home?
If you have a smart meter, you can find more information here.