I've forgotten my password, what should I do?
You can reset your password on our forgotten password page.
All you need to log in is your account number or email address.
If you've entered your details incorrectly more than five times you'll be locked out of your account. This is to keep your account safe. All you need to do if you've been locked out is wait at least one minute, then reset your password.
I've forgotten my login ID, what should I do?
When you log in, your ID can be any of your registered email addresses or your account number.
- If you’ve entered your details incorrectly more than five times you’ll be locked out of your account for one minute. To get you logged in again, please wait one minute and then reset your password. There's no need to contact us.
- If you no longer have access to your registered email address, please use our reset your ID process to reset your login details.
- If you can’t remember your password, please visit our forgotten password page.
I've changed my email address, what should I do?
To make sure we can contact you about your bills, you’ll need to update your new email address to your online account:
- Log in to your account then select ‘manage your details’ tile on the left-hand side of the page.
- Select the 'change details' button and enter your new details. Once complete, scroll to the bottom of the page and click 'Next'.
- Finally, we’ll ask you to enter your password for security, followed by clicking the 'confirm changes' button.
- Once you’ve done this you’ll see a message confirming we’ve saved the changes and your new email address will be showing on the 'Your Account' screen.
I'm having problems looking at my bills, what should I do?
You can view your bills online at any time.
If you try to look at your bill but it’s blank or there’s a problem, try the following:
- Check you’re using the latest version of Adobe.
- If you’ve got an Apple Mac you’ll also need to set Adobe as the default reader for PDFs.
If you’re still having problems, use the ‘Download bill’ link, next to ‘View bill’ in your account.
What is E.ON See?
E.ON See is an online tool for you to see the energy you’re using in your home and how much you’re spending on it, allowing you to understand where your energy goes and take action to reduce your use if necessary.
Who can use E.ON See?
If you’re an E.ON residential customer and you manage your account online you can access E.ON See by logging onto your account. If you don’t currently manage your account online it’s quick and easy to set up, just register, enter your details and we’ll send you a confirmation email with a link to your account. As soon as you complete the set up by clicking on your activation email you can use E.ON See and see how you compare.
If you're a new customer or have moved home you won’t be able to see your energy use until you get your first bill.
How can I use my online account to monitor my energy use?
If you manage your account online, you can find out with E.ON See.
The "My energy use" graph shows how your energy use changes through the year on a month by month basis and also shows you how your energy usage compares with similar customer homes in your area. The graph shows your energy use for the previous 13 months at a time, providing you’ve been supplied by us for the whole of that time. By clicking the back red arrow you can view your energy use as far back as you've been an E.ON customer. If you have both your gas and electricity with E.ON, this graph displays both fuels together.
Your energy use is based on the average amount of energy we estimate that you consume daily (based on the meter reads we have for your property) and is updated each month; however the energy costs graph is updated in line with how often you receive bills.
The graphs may be based on estimated meter reads. To make sure the charts give the most accurate picture of your use you can send us your meter readings – just log onto your account and select submit meter reads.
Your energy costs will vary each month reflecting your use, but costs may also be affected by changes to your energy prices, or if you switch to another E.ON tariff. Of course, the weather will affect how much you use. Our weather information is obtained from weather stations such as airports and government sources. You can also see how the weather has impacted your energy use.
What is MiData?
MiData (management information data) is a Government initiative to standardise the way energy companies share their information with you.
Your MiData includes your energy use over the past 12 months as long as you’ve been with us for a year. It also includes a forecast of what you’ll use in the next 12 months, plus your current tariff information.
You can then use this to take action to lower your energy use and bills.
How can I use MiData?
You can view your MiData file online or get it emailed to you by logging in to your account.
You can open your emailed MiData in programmes such as Microsoft Excel or Notepad. The formatting of the data may change depending on which application you’re using to open it.
If you've not got an online account, you can register for one now.
What data will be shared?
This is the information which is included in your MiData:
- Postcode – The postcode where your energy is provided.
- Provider – Your energy provider.
- Electricity tariff – The name of the electricity tariff you’re currently on.
- Gas tariff – The name of the gas tariff you’re currently on.
- Electricity payment method – Your current electricity payment method e.g. Direct Debit or Prepayment.
- Gas payment method – Your current gas payment method e.g. Direct Debit or Prepayment.
- Meter point admin number (MPAN) – This is a unique number for your electricity supply.
- Meter point reference number (MPRN) – This is a unique number for your gas supply.
- Electricity use last year – Your electricity use based on your last 12 months of bills from us. This isn’t available if you’ve been with us for less than a year and will be based on estimates if we haven’t got any meter readings.
- Gas use last year – Your gas use based on your last 12 months of bills from us. This isn’t available if you’ve been with us for less than a year and will be based on estimates if we haven’t got any meter readings.
- Electricity contract start date – The date your electricity tariff started.
- Gas contract start date – The date your gas tariff started.
- Last MiData request date – Date your MiData was last requested.
- Last updated date – Date your MiData was last updated.
- Next year’s estimated electricity use – Your estimated electricity use for the next 12 months based on your current tariff and energy use. This will be based on estimates if we haven’t got any meter readings.
- Next year’s estimated gas use – Your estimated gas use for the next 12 months based on your current tariff and energy use. This will be based on estimates if we haven’t got any meter readings.
- Next year’s estimated electricity cost – Your estimated electricity cost for the next 12 months based on your current tariff and energy use. This will be based on estimates if we haven’t got any meter readings.
- Next year’s estimated gas cost – Your estimated gas cost for the next 12 months based on your current tariff and energy use. This will be based on estimates if we haven’t got any meter readings.
- Electricity contract end date – The date your electricity tariff ends. If it is blank, your tariff has no end date.
- Gas contract end date – The date your gas tariff ends. If it's blank, your tariff has no end date.