If you've got an iPhone you can download it from the iTunes App Store. If you're using a smartphone, you can get it from Google Play. Either way, it's free to download and it should be straightforward.
Once I'm logged in, what can I use the app for?
You'll be able to save your details, so you won't need to log in every time you use the app. You can make a payment, give us a meter reading and get an up-to-date account balance, for a snapshot of how much you've spent on energy since your last bill. We're sorry, but if you've got a prepayment meter, you may not be able to give us meter readings using the app. If you've got smart meters, they'll send us your meter readings automatically.
You can also get hints and tips on how to save energy and money, and help with how to read your meter or understand your bill. You'll also be able to watch videos to keep up-to-date with our new products and services.
If you've got an online account, you can use the app to take a look at your latest bill and use E.ON See to see how much energy you've used over the year. This will help you to compare the energy you use from week-to-week or month-to-month.
If you've forgotten your login details, you can ask us for help through the app. Or, you can use it to set up an online account, if you don't have one already.
You'll need to have an active network connection to see your account information or send us a meter reading.
All you need to log in is your account number or email address.
If you've entered your details incorrectly more than five times you'll be locked out of your account for one minute. This is to keep your account safe. All you need to do if you've been locked out is wait one minute, then try again.
Will the E.ON app run on my Android phone?
Our app should work fine on any Android phone with Android software 5.0 or later.
I can't log in to the E.ON App?
If you've got an online account and you can't log in to it on your phone, it may be because your password doesn't include a number. We're asking everyone who's got an online account to make sure there's a number in their password, to make it more secure.
You can change your password by going to the 'Your Account' section and choosing 'Change Your Details'. Once you've done this, you should be able to log in to the app. If your password already has a number and you can't log in, you may be using the wrong login details.
If you no longer have access to your registered email address, please use our help me login process to reset your login details.
If you've already got an online account, you can log in to the app using the same login details. If you haven't, you'll need your E.ON account number and postcode. You'll find your account number on any bill or letter we've sent you, or on your contract if you're a new customer. You can set-up an online account if you'd like one, using the app. Once you've got an online account, you'll be able to do more things with the app, like taking a look at your latest bill.
How do I access my account?
If you've already got an online account, you can log in to the app using the same login details. If you haven't, you'll need your E.ON account number and postcode. You'll find your account number on any bill or letter we've sent you, or on your contract if you're a new customer. You can set up an online account if you'd like one, using the app. Once you've got an online account, you'll be able to do more things with the app, like taking a look at your latest bill.
How often can I send my meter readings with the E.ON App?
You can send up to 12 readings every three months but one reading will be fine. If you've got an online account, you can ask us to send you reminders, so you'll know when to send us your readings.
Do I get charged for using the E.ON App?
The app itself is free, including the videos you can watch on it, but your phone company may charge you for the data you use. It's best to check with them if you're not sure what you pay for using the internet.
What if I lose my phone?
If you stay logged in to the app or you've saved your details and your phone is lost or stolen, someone else could get hold of your account information and use the app as if they were you. So, it's best to protect your phone by using a PIN or password. If you let someone else use your phone, it may be best to remove the app to keep your account information safe. If you've saved your details in your phone and you want to remove them, you can 'Log out' or 'Remove saved details' in the 'More' section of the app. It’s up to you to keep your account information safe so it's worth using a PIN or password to stop other people from using your phone.
What should I do if I'm having problems once the app has downloaded?
If the app's not working properly, it might be worth checking to see if there are any updates available. (You can find and download any updates on the App Store on your iPhone). If there are no updates available, you could try taking the app off your iPhone or iPad and re-installing it.
To remove it, hold your finger on the application icon on your iPhone or iPad until your app icons start to wiggle. Click the 'x' in the corner of our app icon and choose 'Delete'. Press 'home' to save what you've done. Then, follow the steps for installing the app and hopefully it should work again. If it doesn't, contact us and we'll do our best to get it sorted for you.
If it's not working at all, you could try taking it off your phone and reinstalling it. If that doesn't fix the problem or you're having trouble signing in, contact us and we'll look into the problem for you.