I can't log in to the E.ON App?
Once I'm logged in, what can I use the app for?
Discover our smartphone app
How do I access my account?
Will the E.ON app run on my Android phone?
How often can I send my meter readings with the E.ON App?
You can send up to 12 readings every three months but one reading will be fine. If you've got an online account, you can ask us to send you reminders, so you'll know when to send us your readings.
What should I do if I'm having problems once the app has downloaded?
If the app's not working properly, it might be worth checking to see if there are any updates available. (You can find and download any updates on the App Store on your iPhone). If there are no updates available, you could try taking the app off your iPhone or iPad and re-installing it.
To remove it, hold your finger on the application icon on your iPhone or iPad until your app icons start to wiggle. Click the 'x' in the corner of our app icon and choose 'Delete'. Press 'home' to save what you've done. Then, follow the steps for installing the app and hopefully it should work again. If it doesn't, contact us and we'll do our best to get it sorted for you.
If it's not working at all, you could try taking it off your phone and reinstalling it. If that doesn't fix the problem or you're having trouble signing in, contact us and we'll look into the problem for you.
What if I lose my phone?
If you stay logged in to the app or you've saved your details and your phone is lost or stolen, someone else could get hold of your account information and use the app as if they were you. So, it's best to protect your phone by using a PIN or password. If you let someone else use your phone, it may be best to remove the app to keep your account information safe. If you've saved your details in your phone and you want to remove them, you can 'Log out' or 'Remove saved details' in the 'More' section of the app. It’s up to you to keep your account information safe so it's worth using a PIN or password to stop other people from using your phone.
Do I get charged for using the E.ON App?
The app itself is free, including the videos you can watch on it, but your phone company may charge you for the data you use. It's best to check with them if you're not sure what you pay for using the internet.