Disconnections

If you're demolishing your property, or having services removed, have a look at our frequently asked questions to see if we can help. Alternatively, give us a call on 0115 995 5019.

What do I need to do if I'm demolishing my property?

If you're demolishing your property, please give us a call on 0115 995 5019

Is there a charge for having the services removed?

Yes, this charge is from your distribution company or area and they'll send you a quotation once they've received information from us.

How long will it take for the services to be removed?

This depends on the amount and type of work being carried out by the distribution company. You need to ring us on 0115 995 5019 to get started.

Does the meter need removing as well?

Yes, we'll arrange for the meter operator to visit the site and remove the meter once you've contacted us. Please allow ten working days for this work to be carried out.

Are there any other options?

Yes, you might want to consider a service alteration, this involves the services to your property being moved to a different position. This still costs money and needs carrying out by your distribution company, but avoids disconnection and and removal of the services.

You can contact the distribution company for your area directly for this to be carried out, and to get a quotation.

I'm renovating my property and need the power turning off

We no longer offer a same day service (turning the power off and then going back to turn it back on again). Instead, we offer an isolator to be fitted OR a fuse removal on one day and the fuse to be put back in on another day. This service is only available to E.ON customers. Residential customers call us on 0345 302 4265. The isolator is free of charge for residential customers The fuse removal cost is £64.76 for residential customers. To put the fuse back in is free of charge. 

Business customers call us on 0115 995 5019 The charge for an isolator, fuse removal or to put the fuse back in is £64.76 for single phase supply or £82.30 for a three phase supply.