Your connection journey
1. Getting started
First, you’ll need to find out your electricity and gas supply numbers. For electricity, this is known as your Meter Point Administration Number (MPAN) and you can get it from your local electricity distributor. If you’re not sure who it is, you can find out at energynetworks.org.
For gas, it’s called your Meter Point Reference Number (MPRN). To get it, simply call the MPRN enquiry line on 0870 608 1524 and ask for your MPRN. We’ll also need some details about your energy use.
2. Registering your premises
Give us a call on 0333 202 4920 to go through your requirements. Or if you prefer, you can download an application form and send it back to us. We’re on hand to help if you have any questions.
3. Your quote
We’ll email you a quote for your meters. If you’re happy with it, simply sign it and send it back to us.
4. Preparing for your meters
Once we’ve received your signed quote, your premises are ready and any relevant infrastructure work has been done, you’ll need to get in touch with us on 0333 202 4920 or contact your account manager directly to arrange your meter installation.
5. Fitting your meters
We offer flexible one day slots for meter fitting and will aim to fit your meters on the day or days that suit you best.
We’ll automatically send you bills for the energy you use.
7. And finally
Your dedicated account manager will be on hand to help you with any other projects or premises you may have, both now and in the future.
FAQs about our business electricity connection services
How do I find out who my electricity supplier is?
Northern Scotland - 0800 048 3515
Central and Southern Scotland - 0330 101 0300
North West England - 0800 195 4141
North East England - 0845 070 7172
Merseyside and North Wales - 0330 101 0300
South Wales, Midlands and South West England - 0845 601 5972
London, East and South East - 0845 601 4516
South England - 0845 026 2554
Why do I need a Meter Operator Agreement?
FAQs about our business gas connection services
How do I calculate my load details?
This can be done by locating the data badge on each of your appliance(s). Here you’ll find your gas input/output rating and these need to be added together to calculate your maximum load. Alternatively, refer to the appliance manufacturer or a Gas Safe™ registered engineer who will be connecting your meter to the outlet.
FAQs about our disconnection services
What if I'm renovating my property and need the power turning off?
We no longer offer a same day service (turning the power off and then going back to turn it back on again). Instead, we offer an isolator to be fitted, or a fuse removal on one day to be put back in on another day. This service is only available to E.ON customers.
Business customers call us on 0115 995 5019. The charge for an isolator, fuse removal or to put the fuse back in is £64.76 for single phase supply or £82.30 for a three phase supply.
Do I have to have the gas and electricity supplies removed or are there any other options?
Yes, you might want to consider a service alteration, this involves the services to your property being moved to a different position. This still costs money and needs carrying out by your distribution company, but avoids disconnection and removal of the services.
You can contact the distribution company for your area directly for this to be carried out, and to get a quotation.