If you want to know more about getting connected to a meter or energy supply, take a look at our frequently asked questions below.
This will depend on the work required and your location. The meter will be installed by our Energy Services business or by a third party supplier.
Each property in Great Britain has an MPAN for electricity and an MPR for gas. These numbers are controlled and issued by either your local electricity distribution company, or the gas transporter to the property. Please contact them directly, giving them either your MPAN or MPR number to find out who your supplier is.
Electricity Distribution Companies
We’ll look at your estimated consumption and recommend a meter type and tariff that suits your requirements. From a single or flexi rate, to a restricted hours meter, we’ll make sure it best suits your needs. For a new build, if you find your consumption increasing, we can always upgrade the meter for you.
We’ll provide timings once our quote has been accepted. These can vary depending on the service you need.
An electric meter installation can take from 10-15 working days to install. A gas meter takes around 6 working days to install.
The meter and installation are free of charge. For more information about our energy tariffs, see our standard and prepayment prices. We have alternative products and payment options once your registration is complete.
Also known as the Supply Number. It is the unique registration number given to each domestic and small business electricity customers.
This is the Meter Point Reference number. It is a unique registration number given to domestic and small business gas customers, and relates to the pipework that has been installed at the property.
Your MPAN is provided by your local distribution company and will be given to when your services are being installed.
Your MPR is provided to you when you arrange for your pipework to be installed. This will be provided by an Independent gas transporter or National Grid.
Credit checks are carried out for all customers who require a supply contract with us. When applying for a gas or electricity meter and a supply contract, you’ll need to provide the bill payer’s details and either a company registered office number, or if you’re a sole trader, your home address and date of birth. All supply contracts are subject to a satisfactory credit rating.
For new connections, meters are provided free of charge. There’s a small charge for meter relocations and upgrades. Please contact us for further details.
A current transformer (CT) operated meter. This type of meter uses current transformers to monitor the flow of current because the wires are too large to connect directly to the meter.
Kilovolt-ampere (kVA) is the measurement for your agreed supply capacity. This refers to the capacity of the network cables. The amount required for your cable installation work is agreed between you and the distribution company.
They’re responsible for maintaining the network of cables across the country. Each area of the UK has a different distribution company that looks after the cable network in that area. See eonenergy.com/bec for details of who to contact or call us on 0800 092 3990
If you already have a meter at the premise, you’ll already have an MPAN number. It can be found on your previous bills. Alternatively, you can contact your local distribution company.
This is required for supplies above 110kVA and is an agreement between you and the meter operator for the rental and maintenance of the meter. There’s a charge for the service which varies between meter operators. Without an agreement, a meter can’t be installed.
This can be done by locating the data badge on each of your appliance(s). Here you’ll find your gas input/output rating and these need to be added together to calculate your maximum load. Alternatively, refer to the appliance manufacturer or a Gas Safe™ registered engineer who will be connecting your meter to the outlet.
Your Gas Safe™ registered engineer will be able to perform the check on your pipework or contact your local gas distribution network. We can also arrange for a GT1 to be raised for your pipework to be checked on your behalf.
A GT1 is a test carried out on pipework where you’re unable to establish the capacity of the pipework, or if a supply is live. A GT1 is raised to the network provider who will visit the site to establish this.
It can be obtained via your infrastructure provider or by contacting the MPR enquiry line on 0870 608 1524.
They’re owned by infrastructure providers, such as Scotia Gas Networks, Northern Gas Networks, National Grid and Wales & West Utilities. Visit eonenergy.com/bec for more information.
So that we can understand the requirements for your gas supply and meter, we need specific information in order to process your application.
E.ON will be your supplier from the date of registration. You will need to contact your chosen supplier should you require registering with another supplier.
For electricity please refer to MPAS matrix to obtain your MPAN/Supply number. If you are advised that a supply number does not exist, please contact us on 0345 301 5921 and we will arrange for a supply number to be created which can take up to 15 working days. You will be asked if your cable is live and if there is electric coming through from outside.
For gas please contact your gas transporter post code arrangement as above to arrange a live/dead check, if you pipework is live, please contact us on 0345 301 5921 and will arrange for an MPR number to be created for your property which can take up to 5 working days. Once received, we can arrange your meter installation
We’ll make sure installing meters is a simple process, and get you connected to a gas or electricity supply quickly and efficiently.
For a quick answer you can tweet your question to @EONhelp anytime from 8am-8pm, Monday to Friday or 8am-6pm Saturdays.