FAQs for new meter installations and supply connections

If you want to know more about getting connected to a meter or energy supply, take a look at our frequently asked questions below.

 

General questions

Do you install the meter?

This will depend on the work required and your location. The meter will be installed by our Energy Services business or by a third party supplier.

How do I find my supplier?

Each property in Great Britain has an MPAN for electricity and an MPR for gas. These numbers are controlled and issued by either your local electricity distribution company, or the gas transporter to the property. Please contact them directly, giving them either your MPAN or MPR number to find out who your supplier is.

Electricity Distribution Companies

Gas Transporters

Gas suppliers emergency numbers - E.ON

 

How do I make sure I get the meter I need to meet my requirements?

We’ll look at your estimated consumption and recommend a meter type and tariff that suits your requirements. From a single or flexi rate, to a restricted hours meter, we’ll make sure it best suits your needs. For a new build, if you find your consumption increasing, we can always upgrade the meter for you.

How long will it take to install?

We’ll provide timings once our quote has been accepted. These can vary depending on the service you need.

An electric meter installation can take from 10-15 working days to install. A gas meter takes around 6 working days to install.

The meter and installation is free for all residential new connections

The meter and installation are free of charge. For more information about our energy tariffs, see our standard and prepayment prices. We have alternative products and payment options once your registration is complete.

What is an MPAN?

Also known as the Supply Number. It is the unique registration number given to each domestic and small business electricity customers.

What is an MPR?

This is the Meter Point Reference number. It is a unique registration number given to domestic and small business gas customers, and relates to the pipework that has been installed at the property.

Where can I find my MPAN?

Your MPAN is provided by your local distribution company and will be given to when your services are being installed.

Where can I find my MPR?

Your MPR is provided to you when you arrange for your pipework to be installed. This will be provided by an Independent gas transporter or National Grid.

Why do you need to process a credit check?

Credit checks are carried out for all customers who require a supply contract with us. When applying for a gas or electricity meter and a supply contract, you’ll need to provide the bill payer’s details and either a company registered office number, or if you’re a sole trader, your home address and date of birth. All supply contracts are subject to a satisfactory credit rating.

 

Business Electricity

How do I find out who my electricity supplier is?

Each property in Great Britain has an MPAN for electricity and an MPR for gas. These numbers are controlled and issued by either your local electricity distribution company, or the gas transporter to the property. Please contact them directly, giving them either your MPAN or MPR number to find out who your supplier is.

Electricity Distribution Companies

 

Is there a charge for meter installations?

For new connections, meters are provided free of charge. There’s a small charge for meter relocations and upgrades. Please contact us for further details.

What is a CT meter?

A current transformer (CT) operated meter. This type of meter uses current transformers to monitor the flow of current because the wires are too large to connect directly to the meter.

What is kVa or agreed supply capacity?

Kilovolt-ampere (kVA) is the measurement for your agreed supply capacity. This refers to the capacity of the network cables. The amount required for your cable installation work is agreed between you and the distribution company.

Who are distribution companies?

They’re responsible for maintaining the network of cables across the country. Each area of the UK has a different distribution company that looks after the cable network in that area. See eonenergy.com/bec for details of who to contact or call us on 0800 092 3990 .

Who do I need to contact to get my Meter Point Administration Number (MPAN)?

If you already have a meter at the premise, you’ll already have an MPAN number. It can be found on your previous bills. Alternatively, you can contact your local distribution company.

Why do I need a Meter Operator Agreement?

This is required for supplies above 110kVA and is an agreement between you and the meter operator for the rental and maintenance of the meter. There’s a charge for the service which varies between meter operators. Without an agreement, a meter can’t be installed.

 

Business Gas

How do I calculate my load details?

This can be done by locating the data badge on each of your appliance(s). Here you’ll find your gas input/output rating and these need to be added together to calculate your maximum load. Alternatively, refer to the appliance manufacturer or a Gas Safe™ registered engineer who will be connecting your meter to the outlet.

How do I establish whether the pipework is live?

Your Gas Safe™ registered engineer will be able to perform the check on your pipework or contact your local gas distribution network. We can also arrange for a GT1 to be raised for your pipework to be checked on your behalf.

How do I find out who my gas supplier is?

Each property in Great Britain has an MPAN for electricity and an MPR for gas. These numbers are controlled and issued by either your local electricity distribution company, or the gas transporter to the property. Please contact them directly, giving them either your MPAN or MPR number to find out who your supplier is.

Gas Transporters

Gas transporters

 

What is a GT1 (Gas Test 1)?

A GT1 is a test carried out on pipework where you’re unable to establish the capacity of the pipework, or if a supply is live. A GT1 is raised to the network provider who will visit the site to establish this.

Where can I get my MPR from?

It can be obtained via your infrastructure provider or by contacting the MPR enquiry line on 0870 608 1524.

Who owns the gas pipes?

They’re owned by infrastructure providers, such as Scotia Gas Networks, Northern Gas Networks, National Grid and Wales & West Utilities. Visit eonenergy.com/bec for more information.

Why do I need to complete a gas application form?

So that we can understand the requirements for your gas supply and meter, we need specific information in order to process your application.

 

Self-build connections

Am I tied into a contract?

E.ON will be your supplier from the date of registration. You will need to contact your chosen supplier should you require registering with another supplier.

How long will it take to install my meter?

We’ll provide timings once our quote has been accepted. These can vary depending on the service you need.

An electric meter installation can take from 10-15 working days to install. A gas meter takes around 6 working days to install.

I already have cables or pipework but have no meter (existing properties)

For electricity please refer to MPAS matrix to obtain your MPAN/Supply number. If you are advised that a supply number does not exist, please contact us on 0345 301 5921 and we will arrange for a supply number to be created which can take up to 15 working days. You will be asked if your cable is live and if there is electric coming through from outside.

For gas please contact your gas transporter post code arrangement as above to arrange a live/dead check, if you pipework is live, please contact us on 0345 301 5921 and will arrange for an MPR number to be created for your property which can take up to 5 working days. Once received, we can arrange your meter installation

What are your charges?

The meter and installation are free of charge. For more information about our energy tariffs, see our standard and prepayment prices. We have alternative products and payment options once your registration is complete.