Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.

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  • Simple meter installation for your self-build project

    We understand that building a new home can be a stressful project, so we’ll take away the hassle of getting your home connected to a supply of electricity or gas.


    We’ll be able to install meters free of charge into your self-build project quickly. We’ll work with you to help accommodate your deadlines.


    We don’t stop there - we'll manage your account through to your first bill or handover, ensuring everything’s right for you.


    Call us on 0333 202 4592 if you're building fewer than 10 plots, so we can understand your requirements.

  • We offer:

    • Expert advice and support
    • Hassle-free process
    • An end-to-end service
    • Free meter installation
    • Account management service
    • Commitment to accommodate your deadlines





  • What you can expect

    Read our process chart, which will help you to understand what to expect when you decide to work with us.

      

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    New connections

    We’ll make sure installing meters is a simple process, and get you connected to a gas or electricity supply quickly and efficiently.



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    Disconnections      

    If you're demolishing your property, or having services removed, have a look at our frequently asked questions to see if we can help. Alternatively, give us a call on 0115 995 5019.

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    FAQs

    If you're still looking for more information or help, then take a look at our frequently asked questions.